Customer Success Lead, Vendorly (Remote)

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Company Description

Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative products and technologies, Altisource helps solve the demands of the ever-changing market. Additional information is available at altisource.com.

Job Description

  • Coordinate and lead sales meetings with prospects: this includes performing the technology demo, explaining the services offered by Vendorly and preparing pricing scenarios 
  • Follow up with prospects and provide all information required to close the deal 
  •  Coordinate with Legal for contract execution 
  • Conduct a smooth and timely onboarding of new Customers to Vendorly, following the contractual terms and Customer Onboarding SOP 
  • Deliver best-in-class customer service in strict adherence to the Service Delivery Procedure, aim for Excellence in Customer Survey Ratings 
  • Coordinate with the Operations team to ensure Customers’ Vendor Management and Oversight requirements are met while performing the vendor oversight 
  • Actively engage with Customers to discuss their vendor networks and action items to increase compliance percentage
  • Maintain updated comments, goals and action items via Salesforce for all Customers and Prospects 
  • Prepare, and send Vendor Network reports to Customers 
  • Identify gaps in processes and suggest changes to ensure ongoing improvement in outsourced services and Vendorly technology 
  • Contribute to the development of new lines of business by identifying and expanding revenue opportunities

Qualifications

Qualifications

Bachelor’s Degree or equivalent Required Skills

Additional Information

  • 4 to 5 years experience in voice and non voice Mortgage process
  • Must have excellent verbal and written communication skills with fluent English and neutral accent
  • Must have good analytical and cognitive skills
  • Must have an eye for attention to detail

Additional Information

WORKING AT ALTISOURCE ADVANTAGES:

Prosperity

  • Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

  • Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
  • Wellness Programs – Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps etc.

Happiness

  • 10 paid holidays, plus 26 paid days off per year
  • Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)
  • Opportunities to join our community service initiatives, including Habitat for Humanity

 OUR CORE VALUES

 For our employees, customers, and shareholders, we commit to…

  •  Act With Integrity – exhibit unwavering integrity, compliance and ethical conduct at all times
  • Energize People – enable exceptional people to energize their teams and drive results
  • Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
  • Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
  • Win as a Team – embrace the passion, energy and power of our global teams to win as “One-Altisource”
  • Enrich Communities – create positive impacts for the communities where we live and serve

Are you up to the challenge? What are you waiting for? Apply today!

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More Information on Altisource
Altisource operates in the Real Estate industry. The company is located in Atlanta, GA, Boston, MA and Plano, TX. Altisource was founded in 2009. It has 5001 total employees. To see all 83 open jobs at Altisource, click here.
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