Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove’s Salesforce-native architecture can be customized to align with industry-specific workflows while ensuring more accurate reporting and forecasting, lower compliance risk, and streamlined administration.

Over 70,000 account executives, sales development, and customer success representatives use Groove at some of the world’s largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Groove was named one of Inc. Magazine’s Best Workplaces 2021 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #16 on the San Francisco Business Times’ “fastest-growing private companies in the Bay Area in 2020” and #191 on the Deloitte 2020 Technology Fast 500 list. Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle. To learn more, visit groove.co.

About the Role

Are you the go-to technical resource on your team for critical customer projects and internal initiatives? At Groove, you will find a culture that rewards your expertise in navigating complex technical matters while balancing the needs of customers, users and internal stakeholders. We will empower you to push the limits of your existing knowledge set and grow into new areas as we expand rapidly as a team and company heading into 2020.

As a Customer Engineer, you will be responsible for working with our customer-facing teams to drive win-win scenarios for internal and external stakeholders. In order to succeed in this position, you must have a solid technical understanding of Groove's platform and the platforms we integrate, combined with a sociable and outgoing personality to build rapport with potential clients. 

Responsibilities

• Be a technical advisor for customers, in collaboration with our Customer Success and Sales teams, that helps each customer achieve their business objectives
• Research complex technical projects, both internal and external in nature, and work with engineering to bring them to completion
• Assist customers with custom configurations and help them implement Groove in a way that matches their business processes 
• Complete technical RFPs and information security requests when necessary
• Be a subject matter expert in the sales space and with our product

Qualifications

• Bachelor's degree or equivalent experience in Engineering
• 3+ years of relevant experience in a customer/sales engineering role
• Comfortable working with APIs, the Salesforce.com platform, SQL, Javascript, Python and Ruby
• Strong interpersonal skills

Benefits

• Medical/dental/vision insurance
• Life Insurance
• Flexible PTO
• Paid holidays
• Stock options
• 401k match
• A stocked kitchen and cold brew and kombucha on tap
• Fun, collaborative, and balanced culture

Our Culture and Core Values

Our values speak volumes about who we are, both as individuals and as a team. At Groove, we put our team before ourselves and are dedicated to ensuring that our teammates are happy and satisfied, both in their careers and their work environment. We are a team of high-performers that operate in a culture of empathy and transparency, with a natural curiosity to continually grow. We put the team before ourselves, care more and enjoy the journey above all else. These are only a few of the reasons that we have a five-star rating on Glassdoor.

Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer highly competitive compensation packages and excellent benefits, including medical/dental/vision insurance, flexible PTO, and a matching 401K. 

If this sounds like your next ideal career move, we would love to hear from you.