Customer Success Engineer (Remote)

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The Customer Success Engineer will partner with our highly technical on-site customer base to provide in-depth support. This individual will play an essential role in building and strengthening the relationships with Corellium on-site customers and managing the delivery of excellent Support services. This role aims to ensure that Corellium customers have a positive experience with our product, are committed to continuing to use our product, and are able to integrate our product quickly into their daily workflows.

Responsibilities:

  • Communicate with the Customer Success team, the Corellium Engineering department, and Corellium customers to deliver solutions.
  • Act as the “named representative” for customers who purchase premier support.
  • Lead the initial product support setup and configuration while providing "Getting Started with Corellium" training on the platform.
  • Provide technical support and troubleshooting problems for customers having difficulty using a new or existing product.
  • Field all support tickets from on-site customers, address tickets promptly, monitor progress, and proactively communicate progress to the customer until resolution.
  • Escalate support requests to the development team for especially complex issues.
  • Track ongoing issues and advocate for customers' intent, workflows, and requirements.
  • Partner with the product team to drive enhancements and new features based on customer engagement.
  • Provide customer trainings.
  • Regularly check in with customers to ensure they are able to use the platform effectively; foster strong relationships with customers; help customers implement quick solutions for the problems they are trying to solve to ensure the product is sticky and useful.
  • Attend and assist with sales calls for on-site customers.

Requirements:

  • Outstanding ability to communicate with highly technical customers.
  • Experience with mobile device security testing and analysis (for example, Sans 575 certification) and/or with mobile vulnerability research
  • At least three years of customer support and/or sales experience
  • Computer Science degree or equivalent experience
More Information on Corellium
Corellium operates in the Mobile industry. The company is located in Boynton Beach, FL. Corellium was founded in 2017. It has 37 total employees. To see all 2 open jobs at Corellium, click here.
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