Account Manager - Virtual/Remote at mPulse Mobile

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Summary
Purpose of the Role:
Client management role focused on client program management, project management and overall client satisfaction and retention. This position develops deep relationships within client organization that lead to increased adoption, utilization, and revenue opportunities. Gain extensive knowledge of client strategy, operational goals, internal stakeholders, decision making processes, business needs, and other internal factors that provide opportunity for product adoption and revenue growth.
You will be responsible for identifying, develop, documenting, and implementing new client use cases with ROI, Case Studies, and/or client testimonials. This role will also be responsible for assisting in creation and maintenance of implementation and growth management tools required to accurately forecast and report on client revenue performance.
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Benefits
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
401K
401K with company match
Long term disability leave
Life Insurance
Health Spending Account (HSA)
Flex Spending Account (FSA)
Flexible work schedule
Paid holidays
Paid time off
Bereavement leave
Phone/Internet Stipend
Employee Referral Program
Community service programs
Parking available
Culture
mPulse Mobile is reimagining health engagement to inspire healthier lives and deeper relationships between healthcare organizations and their consumers. Healthcare's leading Conversational AI platform combines with award-winning health education for the streaming age to deliver tailored digital health engagement that educates and activates healthcare consumers. With over a decade of experience, 100+ healthcare customers and more than 300 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.
  • Enjoy Flexible PTO and flexible work hours
  • Hybrid, Remote-first working model with quarterly team meetings (travel paid by mPulse)
  • Two office locations: Encino, CA and Minneapolis, MN
  • mPulse Mobile covers 100% of employee only premiums for selected plans as well as 25% dependent coverage
  • Full Vision and Dental - Dental and Vision individual premiums paid by mPulse as well as 25% dependent coverage
  • 401K Program with a 4% match
  • 3 Weeks Paid Maternity/Paternity Leave
  • Wellness and Work from Home stipend
  • Virtual Happy Hours & events
  • Weekly All-Hands meetings giving regular access to leadership
  • Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, and mPulse Mobilize
  • Laptop fitness station in LA Office
  • Ping pong conference table and Foosball
  • Free snacks and drinks

Responsibilities
Duties and Responsibilities:
  • Serve as day-to-day contact for clients and communication including oversight and ultimate responsibility for all client implementations and support
  • Responsible for account retention and client satisfaction measured by NPS
  • Project manage and implement newly assigned clients as well as existing business growth
  • Assist Strategic Account Director and client in identifying, planning, and achieving short- & long-term strategic goals
  • Develop scope and requirements for solution design
  • Lead client implementation and training
  • Build and lead client UAT
  • Monitor programs and ensure report delivery to clients
  • Lead on identifying, escalating, and resolving all client issues utilizing issues log
  • Leverage comprehensive understanding of company products and services to provide relevant adoption and recommendations for client solutions with ROI
  • Build strong cross-functional relationships within client accounts
  • Identify and secure case study, outcomes, and referral opportunities from clients
  • Create SOWs as needed
  • Manage internal resources efficiently to achieve client and company goals
  • Interface with mPulse teams to drive innovation and collaboration
  • Confirm programs meet regulatory requirements (HIPAA, TCPA, etc.)
  • Serve as Customer Advocate within mPulse (product, billing, etc.)
  • Manage client governance with regularly scheduled client meetings
  • Demo and train existing clients on mPulse products
  • Understand and share industry trends, competitors, compliance
  • Consult on product innovation and improvements
  • Lead quarterly business reviews with clients with Strategic Account Director
  • Up to 10% travel
Skills, Abilities, and Experience:
  • 3+ years healthcare industry experience (preferred)
  • Experience managing single site or functional accounts of moderate scale and complexity
  • Demonstrated success in client relationship planning, management, and strategy
  • Experience working with healthcare related technologies, data, and software(s)
  • Prior experience in cross-functional roles and team collaboration
  • Experience in mobile technologies (SMS, email, App, Push Notifications)
  • Strong analytical and problem-solving skills
  • Expertise in leading client adoption, measurement, and achievement of ROI
  • Experience in complex project management
  • Excellent organizational skills, ability to multi-task, and self-motivating
  • Technical aptitude with ability to adapt, learn quickly, and teach others
  • Proficient use of MS Office Suite, Salesforce.com, project management tools, JIRA, etc.
  • Excellent communication skills and highly collaborative
Minimum Experience:
  • Bachelor s degree or 4 years related experience to supplement for education
  • 2+ years Account Management experience
  • Healthcare or Technology experience
  • Implementation or Project Management experience
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Behavioral Competencies:
  • Attention to Detail
  • Independent Self-Starter
  • Highly Organized
  • Critical Thinker
  • Problem Solver
  • Excellent Communicator
  • Ability to Prioritize
  • Team Work & Collaboration
  • Multi-Tasker with Strong Sense of Urgency

Requirements
Minimum 2+ years Account Management /Account growth experience
Authorized to work in the US without sponsorship
Bachelor s degree or 4 years related experience to supplement for education
Knowledge in: Project Management
Knowledge in: Microsoft PowerPoint
Knowledge in: Strategic Planning
Knowledge in: Business Strategy & Analysis
Knowledge in: Salesforce software
Knowledge in: Microsoft Excel
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Requisition #cl34xqx6986p30io2mcv8oy7y
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • evflaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PendoAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement

An Insider's view of mPulse Mobile

What is your vision for the company?

We strive to be the market-leading partner for healthcare entities, enabling the improvement of member health outcomes with our population health, behavioral engagement, & domain expertise. We've extended our platform to support Medicare, Medicaid, Pharma, MedTech & other segments at scale, showing our power to influence & improve health outcomes.

Chris

Chief Executive Officer

How do you make yourself accessible to the rest of the team?

I gave up my personal office years ago--I love to work at random locations around the office to be available to all team members. In our virtual setting, I speak at our weekly business updates, keep my calendar public, & always am available on Teams & text to help things move quickly & encourage transparency. I coach our mPulse leaders do the same!

Chris

Chief Executive Officer

What are mPulse Mobile Perks + Benefits

mPulse Mobile Benefits Overview

Here's a quick overview of a few of our perks and benefits:
- Work at the award recipient of Inc Magazine’s “Best in Business - 2021” and Built In’s “Best Places to Work - 2022”
- Enjoy Flexible PTO (& 8 paid company holidays!) & flexible work hours 
- Hybrid, remote-first working model with quarterly team meetings (travel paid by mPulse)
- Three office locations: Encino, CA , San Mateo, CA, & Minneapolis, MN (Dog-Friendly in Encino!)
- Paid Parking
- mPulse Mobile covers 100% of employee only premiums for selected Medical plans, as well as 25% dependent coverage
- Full Vision and Dental – 100% Dental & Vision individual premiums paid by mPulse
- Pet Insurance
- Monthly Peer to Peer Bonuses through Bonusly
- 401K Program with a 4% match 
- Financial Planning & Coaching through ForUsAll
- Employee referral bonuses (up to $3000)
- 3 Weeks Paid Maternity/Paternity Leave 
- Wellness & Work from Home stipend
- Holiday Parties
- Monthly In-Office & Out-of-Office Volunteer Opportunities
- Weekly All-Hands meetings giving regular access to leadership
- Several team interest groups including: Diversity, Inclusion, & You committee, Culture Club, & mPulse Mobilize
- Happy Hours & Team Bonding Events: March Madness, Virtual Cooking Classes, Yoga Series, K1 Speed Go-Karting, Movie Nights, & Book Clubs
- Free in-office snacks & drinks  as well as team lunches to celebrate victories
- Company Swag
- Use the top technology - a brand new MacBook Pro!
- Excellent learning & growth opportunities every day!

Culture
Volunteer in local community
mPulse host and participates in many different local and national volunteering events such as beach/lake cleanups, donating school supplies to The Boys and Girls Club, meals to the LA Food Bank, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
mPulse has many different committees that create and encourage collaboration across department including Culture Club, mPulse Mobilize, mpulse mBassadors, and our Diversity, Inclusion, & You club.
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity and Inclusion is a top priority here at mPulse Mobile. We strive to create management spaces that reflect not only our nation, but our world.
Unconscious bias training
Our mPulse D.I.Y teams have collaborated to host quarterly D & I trainings where our goal is to promote Diversity and Inclusion understanding and enlightenment.
Diversity Employee Resource Groups
Our Diversity, Inclusion, & You program is available to employees. Attending scheduled meetings and creating events that promote Diversity & Inclusion volunteering efforts, knowledge, and discussions.
Hiring Practices that Promote Diversity
mPulse utilizes an Applicant Tracking System that prioritizes preventing unconscious biases in hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
mPulse covers 100% Dental benefits for all employees!
Vision Benefits
mPulse covers 100% Vision benefits for all employees!
Health Insurance Benefits
mPulse covers 100% health insurance benefits for all employees!
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
mPulse Mobile's culture club schedules periodic virtual meetings with all interested employees to take out time for mindfulness, yoga, and many other physical exercises.
Mental Health Benefits
mPulse Mobile offers Mental Healthcare benefits for all employees!
Retirement & Stock Options Benefits
401(K)
mPulse Mobile's 401k retirement plan offers a broad selection of options for all full-time employees to choose from!
401(K) Matching
mPulse Mobile offers a 401K Program with a 4% match!
Employee Stock Purchase Plan
All qualified employees have an option to purchase company shares at a discounted rate.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
mPulse Mobile offers 3 Weeks Paid Maternity/Paternity Leave!
Flexible Work Schedule
mPulse Mobile offers a completely flexible schedule outside of the normal business hours!
Remote Work Program
mPulse Mobile is remote first! All of our employees operate on a hybrid flexible working model with the option to visit our offices for team building, meetings, and collaboration.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
mPulse Mobile offers unlimited PTO for all full-time employees!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Depending on the team you are working on, mPulse Mobile offers paid monthly, quarterly, or occasional team building, collaboration, annual holiday parties, and other events for all employees.
Game Room
mPulse Mobile offers a Ping pong conference table and Foosball in our LA Office!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
mPulse Mobile offers Paid Parking as well as Car Pooling incentives
Pet Friendly
mPulse Mobile's LA Office is a Pet Friendly office as well as pet insurance for all fur babies!
Relocation Assistance
mPulse Mobile offers relocation assistance to all employees that we hire or promote if we require their physical presence in one of our office locations.
Home Office Stipend for Remote Employees
mPulse Mobile offers a phone, internet, and office equipment stipend for all employees!
Professional Development Benefits
Job Training & Conferences
mPulse Mobile offers a wide range of training programs, including but not limited to, quarterly management meetings as well as our 30/60/90 New Hire Development Plan.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
mPulse Mobile has an mBassador program where employees offer their mentorship to new hires!
Time allotted for learning
Online course subscriptions available

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