Account Manager (Remote) at Availity

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Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL with an office in Indianapolis, IN and a significant US based remote workforce. Availity is the nation's largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicate. Fixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways Availity is streamlining this process. Availity also offers providers, hospitals, and health systems revenue cycle and patient financial management solutions. We help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.

Our mission is to create connections and deliver products that help healthcare businesses succeed. We do this by connecting, delighting, and empowering the nation's premier healthcare ecosystem; providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

The Account Manager's mission is to ensure customer success by proactively building, maintaining, and expanding relationships with our strategic Payer Partners to advance the direction of Availity in the healthcare information technology marketplace. The Account Manager supports the Availity 360 degree view of the customer, and as knowledge expert for the book of business, represents the voice of the customer internally and the interests of the organization externally. The Account Manager position requires expert communication and relationship building skills to interact effectively, and accomplish tactical objectives at all organizational levels. Must be capable of implementing key marketing strategies which enhance the position of the company. The position requires a self starter. Some travel is required.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Role qualifications:
  • 3 or more years of alliance, account or customer management experience in health care, payer, provider relations, or technology environment.
  • Associate's degree in Business, Finance, Marketing, or equivalent work experience; Bachelor's degree a plus
  • Prefer experience with healthcare vendor community, including payers, billing services, practice management systems and clearinghouses.
  • Experience with the Blue Plan system is a plus
  • Up-sell experience in the healthcare market a plus
  • Excellent written and verbal communication skills
  • Strong analysis and research skills.
  • Demonstrated ability to use discretion and make sound decisions.
  • Ability to work under pressure.
  • Knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations.
  • Technical systems integration knowledge.
  • HIPAA (Health Insurance Portability and Accountability Act) knowledge.
  • Demonstrated experience in facilitating meetings and engagements with multiple stakeholders at all levels of the organization.
  • Demonstrated client listening and analytical skills for the purpose of providing potential solutions to business problems and issues.
  • Demonstrated ability to work in a rapidly changing environment a plus.
  • Demonstrated ability to work in a high demand environment a plus.


What you will be doing:
  • Owns the relationship between complex assigned accounts and Availity, and acts as the primary point of contact for accountability, issue escalation/resolution, product implementations, strategic account road map and growth of the relationship.
  • Effectively manages all aspects of the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations.
  • Obtains, utilizes, and accurately summarizes key competitive data to affect positive account growth.
  • Works with cross functional teams to coordinate and implement new functionality for assigned payers.
  • Stays current on industry and competitive trends, and applies knowledge of marketplace to account planning processes.
  • Identifies and coordinates marketing, management and technical resources necessary to achieve existing account up-sell objectives.
  • Identifies accounts with strategic potential, and develops a account plans to further integrate with these customers.
  • Communicates with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings.
  • Identifies opportunities to up-sell new products or services, coordinates closing the sale with the sales executive, and oversees implementation to production.
  • Monitors and supports retention through volume analysis and account penetration.
  • Reports regularly on the progress and accomplishment of stated goals by updating metrics that track results.
  • Responsible for building strong inter-departmental relationships to achieve individual and Account Management team objectives.
  • Establishes, maintains, and updates Relationship plans with all assigned accounts


Availity culture and benefits:
  • Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
  • We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
  • Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
  • Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place.
  • We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
  • We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
  • Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
  • Interested in furthering your education? We offer education reimbursement!
  • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
  • Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.


Availity perks for remote, hybrid and office-based associates:
  • We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
  • All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization
  • Availity holiday parties/events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule
  • You like food trucks? We have them almost daily at our office (when we're back to normal)
  • Like food trucks a little too much? We also have an onsite gym with showers
  • We appreciate work/life balance! Need to get a quick break in between meetings? We have Ping Pong, Foosball, Arcade games, and XBox to help you decompress - and we have a massage therapist onsite once a week for a little relaxation too
  • We've got you covered with free coffee, lemonade and tea anytime you want


Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:
  • Recruiter phone screen
  • One-way video interview
  • Team interview
  • Manager video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
More Information on Availity
Availity operates in the Fitness industry. The company is located in Jacksonville, FL and Indianapolis, IN. Availity was founded in 2022. It has 1020 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 31 open jobs at Availity, click here.
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