Account Manager (Remote) at Innovid

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Innovid is the only independent omni-channel advertising and analytics platform built for television, bridging the gap between linear and connected TV while integrating the customer experience across video, display, social, audio, and DOOH. Our global teams — spread across the Americas, Europe, and Asia Pacific — work closely together to enable the world’s largest brands to connect with audiences across the entire advertising ecosystem through a single integrated platform. Joining our team means having countless opportunities to make an impact in the high-growth omni-channel advertising space while being part of an award-winning culture that values you for being you. 
The Account Manager will be a key member of our Client Services team, working closely with our clients, partners, and creative department. The AM is responsible for the successful execution of digital  advertising campaigns utilizing Innovid’s Omni-Channel Marketing Platform. The AM can resolve internal and external campaign issues, provide training and best practices to Innovid’s customer base and has a keen ability to effectively project manage and monitor client initiatives in order to successfully manage client relationships. Providing outstanding customer service and a quick learner of internal tools and technologies are musts. The AM should have strong analytical and problem solving skills, including a high level of comfort with Excel.

What You Will Do:

  • Main point of contact for all client day-to-day communication and oversight; owns overall client satisfaction and proactively identifies opportunities and works with Account Director to optimize, retain and up-sell business
  • Ability to effectively communicate in a team-oriented environment; function as liaison between multiple departments
  • Properly manage time and deadlines while balancing multiple projects/priorities internally and externally
  • Technical expert with proficient knowledge of 3rd party vendors; ability to troubleshoot tracking issues and recommend best practices
  • Project manage campaign execution to ensure all campaign requirements are met; measure campaign progress and communicate effectively both internally and externally
  • Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed.
  • Responsible for general training and oversight to support teams to ensure all campaign tasks are done correctly and efficiently
  • Act as escalation point for any support team that is responsible for campaign set up needs, feasibility checks and general support
  • Generate and analyze detailed campaign reporting; provides detailed insights and analysis for client and suggests optimization strategies for increased performance
  • Lead all campaign related communication, including kick off calls, weekly status calls, troubleshooting discussions and in-person client presentations
  • Support Product team with user feedback and insights related to new releases of our tools and products
  • Effectively and proactively recognizes and solves problems, is always looking for new, better ways to do things. Infuses this into the culture of the team by coaching other AMs on effective, actionable problem solving

What You Will Need:

  • 2+ Years in account management in the advertising technology, marketing technology, agency or publisher space
  • Strong knowledge of digital advertising space: media planning, creative, and publisher trafficking
  • Knowledge of industry specific terms related to digital media (ie VAST, VPAID, verification, viewability)
  • Selling experience specifically in upselling of clients on products and services a plus
  • Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations)
  • Must have experience managing and executing digital campaigns as main client point of contact; video experience desired
  • Future-minded individual with a strong desire to contribute to an emerging leader in the online media space
  • Thrives in a dynamic, fast-paced, high-growth work environment
  • Strong working knowledge of entire Microsoft Office suite
  • Bachelor's degree

What We Offer:

  • High visibility role with a tremendous amount of growth potential
  • This position may be based in the locations where we have offices (NYC, Chicago, Detroit, Los Angeles) or may be positioned remotely on a temporary or more permanent basis.
  • Competitive compensation package, which includes: health, dental, and vision insurance, life insurance, PTO + Sick Days, 401K + match, a volunteer program
  • Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
More Information on Innovid
Innovid operates in the AdTech industry. The company is located in New York, NY, Chicago, IL, Detroit, MI and Marina Del Rey, CA. Innovid was founded in 2007. It has 581 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Intracompany committees, Open door policy and Team owned deliverables. To see all 21 open jobs at Innovid, click here.
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An Insider's view of Innovid

What does your typical day look like?

Every day as a TPM at Innovid can be a bit different but you can expect to learn something new every week if not every day. My day will typically include strategizing with clients on how to maximize their goals within DCO, working cross functionally with different Innovid teams, and a lot of laughs with my team.

Roy

Technical Project Manager

How has your career grown since starting at the company?

I have grown tremendously in my 8 ½ years at Innovid, starting off as an Account Coordinator and now leading my own team as a Director. My growth at Innovid is a testament to the company’s focus and dedication to each employee’s personal and professional development.I have learned and grown in my career, and continue to learn something new each day

Keisha

Director, Client Services

How do you make yourself accessible to the rest of the team?

I believe it’s critical to build a connection with all members of my team so they feel comfortable and empowered. Whether it be regularly scheduled 1:1’s, organic strategy meetings or casual conversation, I want to be available and accessible for each team member.

Drew

SVP, Account Management

What are Innovid Perks + Benefits

Innovid Benefits Overview

Celebrate: We LOVE to celebrate, each other and all the amazing things we do. We have specific slack channels, monthly gatherings, and team outings to celebrate birthdays, anniversaries, and achievements.

Work/Life Blend: Work is a huge part of your life, so at Innovid, we pride ourselves on how smart and hard we work, not how long.

Culture of Learning: We are constantly learning from each other and the many learning and development opportunities available, like bi-weekly trivia on all things Innovid, executive roundtables where our leadership team shares anecdotes on their road to success, knowledge sharing, LinkedIn Learning access, and more. So come hungry for knowledge!

Inno-Gives: Our global team members come together to give back to their local and global communities by volunteering, doing marathons, fundraising, and donating. We even offer paid time off dedicated specifically to giving back.

Fantastic Benefits: Our robust benefits package includes medical, dental, FSA (dependent, medical, transit, and parking), life insurance, pet insurance, short-term disability, 401(k) matching, parental leave, as well as generous paid time off, a paid volunteer day, and sick leave.

We also offer an Employee Assistance Program (EAP) to provide you with a broad array of tools and services designed to help you manage and achieve a healthy work/life balance, including wellness, financial, and family-related resources.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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