Company Description:

Merkle is a technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We are champions for meaningful progress and aim to be a force for good-for our people, our clients, the industry, and our society. We keep our people at the center, creating space for growth, understanding, and learning so they can grow. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and clients, driving better outcomes. Merkle is an agency of dentsu.

Job Description:

The Senior Account Executive (SAE) maintains direct day-to-day client relationships, proactively manages expectations and solves problems. In this role, the SAE will take on many responsibilities which include supporting the Client Services team in selling new work, growing existing work and helping manage a portfolio of business. This person is driven to form and extend successful partnerships both within LiveArea and with clients. The SAE collaborates with the delivery teams to support ongoing direction. The SAE will participate in strategic discussions around a client's brand, business and users.

Responsibilities include:

• Coordinates with clients and teams across several faceted solutions
• Understands how to monitor P&L and impacts decisions have on it
• Supports multiple accounts operational excellence
• Keen ear to listen for opportunities in order to engage the right team members for further support
• Actively maintains account plan for assigned accounts
• Understands the basics in a pitch process and able to support the teams in coordination
• Able to draft contracts for team reviews
• Proactively follows industry insights, digital commerce trends and technology advancements and thinks about how it relates to their clients.
• 4+ years of digital/ecommerce experience which includes client coordination, team leading and operational support.
• Successful track record in owning and executing against previous responsibilities
• Experience working in a matrixed environment to build consensus and drive positive results

Qualifications:

• Confident, positive, optimistic but realistic attitude. Strong work ethic in a team setting.
• Self-starter with the ability to execute and implement change
• Highly energetic personality to influence and motivate. Critical thinker both strategically and analytically.
• An innate ability to channel different points of view
• Able to establish and maintain excellent relationships and create credibility
• Demonstrate writing for proposals and/or client deliverables
• Able to operate independently at times
• Able to take direction from senior leadership and eager to learn and grow a diverse set of skills
• Unquestionable integrity and character that has demonstrated high moral and ethical behavior

Additional Information:

The anticipated salary range for this position is $72,960-$105,600. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.