Sales Training Specialist

To ensure team performs all sales activities ethically to new members. To be responsible for representing Hilton Grand Vacations, ensuring member/guest satisfaction, and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce the Hilton Core values.

• Responsible for follow up coaching after initial training for 30-60-90 days, by counseling, communicating job expectations and enforcing new hire policies and procedures.

• Reports to the Director of Training in Las Vegas and works hand and hand on Training initiatives.

• Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executive’s issues/concerns within the first 180 days.

• Responsible for doing ride a long's, ride reports, and providing feedback to Sales Executives and Sales Managers daily.

• Run weekly sales numbers for each sales executive and review for follow up and performance planning.

• Hold trainings with the new hires and the Sales Managers to assist in understanding their Sales Executives strengths as well as areas of improvement

• Holds morning Sales Mentorships to discuss obstacles the new hires have had to overcome and round table solutions.

• Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.

• Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager

• Provide one on one counseling with all new hires to help them understand the sales process outside of a group setting

• Hold mandatory round tables for new hires as well as optional for those sales executives not meeting performance standards

• Keep sales executives `up to date with inventory changes, new program benefits/changes. Provide tools to aid in the success of their sales process.

• Provide follow up training weekly, monthly and 1 year after hire date.

• Implement ways to increase employee retention.

• Provide ethical training motivated by our core values.

• Reduce cancellations by providing effective tools. Promote career pathing by employee retention.

• Create a fun yet competitive workplace, filled with passion.

• Ongoing projects that come up, supports the Sales Training Director’s vision.

• 5 years Branded sales experience.

• 3 years Sales Training experience.               

Ability to work flexible schedule.

• Professional and Positive appearance and attitude.

• Master a thorough understanding of HGV’s different departments for proper customer assistance.

• Proficient at Microsoft Excel, Word, and PowerPoint