O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
Department & Team: Sales Operations – Revenue, Platform & Operations
Role Summary
The Sales Technology Specialist supports and improves the sales technology ecosystem that enables seller productivity and operational efficiency. This role administers assigned sales technologies, supports workflows and user adoption, helps maintain data quality, and identifies opportunities to streamline processes through automation and AI. The position partners closely with Sales Operations, Enablement, and Salesforce administrators to ensure technologies align with business processes and reporting needs.
Core Responsibilities
Technology Administration
Support the day-to-day administration and maintenance of assigned sales technologies.
Responsibilities include:
- Configure and maintain sales technologies and related tools
- Manage user access, permissions, and basic troubleshooting
- Support integrations between sales systems and Salesforce
- Partner with internal teams and vendors to resolve issues and implement enhancements
- Monitor system performance and identify opportunities for improvement
- Help maintain data accuracy, consistency, and overall platform health
Workflow & Adoption
Support efficient sales processes and successful technology adoption.
Responsibilities include:
- Translate business requirements into practical workflows and system solutions
- Manage and maintain intake processes and workflow tools
- Support technology rollouts, enhancements, and user onboarding
- Create and maintain process documentation and user resources
- Serve as a resource for tool-related questions and support requests
- Promote consistent use of tools, processes, and best practices
Optimization & Innovation
Help improve the effectiveness of the sales technology ecosystem.
Responsibilities include:
- Monitor usage, adoption, and workflow effectiveness
- Identify bottlenecks, recurring issues, and optimization opportunities
- Recommend process improvements and automation solutions
- Support practical AI use cases that improve seller productivity
- Partner with stakeholders to improve reporting inputs and operational visibility
- Stay informed on emerging sales technology capabilities and industry best practices
Skills & Experience
Core Competencies
- Sales technology administration
- Workflow and process improvement
- User support and troubleshooting
- Automation and AI fundamentals
- Documentation and communication
- Cross-functional collaboration
- Problem-solving and continuous improvement
- Attention to detail and data quality
Experience Profile
Typically, 2–5 years of experience in:
- Sales Operations
- Revenue Operations
- Sales Enablement
- Business Systems
- Sales Technology Administration
- Experience supporting technologies that integrate with Salesforce is preferred.
Skills Required
- 2-5 years experience in Sales Operations, Revenue Operations, Sales Enablement, Business Systems, or Sales Technology Administration
- Experience supporting technologies that integrate with Salesforce
- Sales technology administration (configure and maintain sales tools)
- Workflow and process improvement experience
- User support, troubleshooting, and managing user access/permissions
- Automation and AI fundamentals
- Documentation and communication skills for process and user resources
- Cross-functional collaboration with Sales Operations, Enablement, and vendors
- Attention to detail and maintaining data quality
O.C. Tanner Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O.C. Tanner and has not been reviewed or approved by O.C. Tanner.
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Retirement Support — Retirement contributions are positioned as market‑leading with strong employer matching, and the retirement program is frequently highlighted as a standout part of the total package.
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Strong & Reliable Incentives — Bonuses and profit‑sharing are established components of total compensation, with periodic and consistent payouts contributing meaningful value beyond base pay.
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Healthcare Strength — Multiple medical plan options and employer‑supported health resources, including onsite services, indicate robust healthcare coverage complemented by wellness incentives and advisory support.
O.C. Tanner Insights
What We Do
O.C. Tanner develops employee recognition strategies and rewards programs that help companies appreciate people who do great work. O.C. Tanner helps organizations inspire and appreciate great work. Thousands of clients globally use our cloud-based technology, tools, and awards to provide meaningful recognition for their employees. Learn more at www.octanner.com. ABOUT OUR PRODUCTS: Yearbook™ started a service award revolution. As the biggest innovation in service awards in 50 years, Yearbook has earned the right to be called a game-changer. Hundreds of thousands of recipients have loved the way Yearbook transforms service awards into unforgettable celebrations among friends at work. Check it out: http://www.octanner.com/products/celebrate-careers. Our popular Numeral™ awards capture career stages in trophies people love. Available in clear acrylic or metallic versions, Numerals can be customized to complement your brand or companion Yearbook. Explore awards: http://www.octanner.com/why-choose-us/awards-strategy When a person or team achieves outstanding results, big or small, it’s time to shine a spotlight on what they did and to reward their great work with an experience equal to their accomplishment. Our world-class performance recognition awards, programs, and fulfillment make it happen. Discover more about our performance and social platforms: http://www.octanner.com/products/performance-recognition Connect with us on... Twitter @octanner Facebook www.facebook.com/octannercompany Slideshare http://www.slideshare.net/octannercompany Instagram http://instagram.com/octannercompany YouTube http://www.youtube.com/user/octannercompany
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