Job Description:
Sales Team Manager
Willow House, Staines
Permanent, Full Time (37.5 hours)
Salary is from £42,900
This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position.
We make health happen.
We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.
As part of Management at Bupa, you’ll deal with the responsibility of looking after our people as well as enjoy the development process.
What you'll be doing
You’ll be looking after the consumer retentions and re-instatement teams
You’ll proactively manage reinstatement sales figures through effective lead management and strong performance management whilst ensuring the quality of our calls is of high priority.
Key Skills / Qualifications needed for this role:
Previous experience of managing employees within a targeted call centre environment
Strong relationship management skills and ability to build networks internally
Well-developed communication and interpersonal skills
Positive attitude and self-motivation
Able to make important decisions and day to day decisions without referral.
Please note this role is not eligible for sponsorship under current Home Office rules
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.
We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Time Type:
Full timeJob Area:
Call CentreLocations:
Staines - Willow HouseSkills Required
- Previous experience of managing employees within a targeted call centre environment
- Strong relationship management skills and ability to build networks internally
- Well-developed communication and interpersonal skills
- Positive attitude and self-motivation
- Able to make important decisions and day to day decisions without referral
Bupa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bupa and has not been reviewed or approved by Bupa.
-
Healthcare Strength — Health cover via the UK Health Trust, day‑one medical support for frontline roles, and dedicated women’s health initiatives indicate a robust, health‑centric package. Access to digital GP, nurse lines, and options such as dental and health cash plans further reinforce medical and preventive care breadth.
-
Wellbeing & Lifestyle Benefits — Wellbeing programs span mental, physical, emotional, and financial support, with offerings like EAP access, gym discounts, and health assessments. Flexible work and wellbeing programs highlighted in some regions add to lifestyle value.
-
Parental & Family Support — Policies include enhanced parental leave in certain UK business units and a family mental‑health support line. Options to extend medical coverage to dependants and family‑oriented allowances strengthen support beyond the individual.
Bupa Insights
What We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com
