At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.
If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for Sales Support. In this role, you’ll be responsible for assisting our team in growing sales, reporting to the Customer Experience Manager and based at your home office with the working schedule Monday-Friday 8:30am-5:30pm EST
What You’ll Be Doing
Sales Support
- Convert quotes into confirmed orders through proactive follow-up and seamless coordination with the sales team.
- Assist clients with product selection and sampling, offering tailored recommendations that reflect their unique design vision.
- Deliver a warm, attentive, and knowledgeable experience that reflects the elegance of the Phillip Jeffries brand.
- Build lasting client relationships by anticipating needs, offering thoughtful solutions, and ensuring every interaction feels personal and polished.
- Stay ahead of trends and launches by participating in product trainings.
- Navigate and utilize internal systems to support smooth, efficient sales operations.
- Communicate with clarity, care, and professionalism to ensure every client touchpoint is exceptional.
Client Experience & Operational Excellence
- Log and track sales activities using Salesforce and PowerBI, ensuring data accuracy and visibility.
- Participate in daily sales huddles to support team goals and drive momentum.
- Process quotes and orders in NAV and Fresh Works with precision and care.
- Support lead generation and revenue development through strategic follow-up and reporting.
- Monitor open orders and quote expirations, assisting in closing sales with finesse.
- Respond to client inquiries via phone, email, and chat—always within our service level agreements.
- Assist with sample order follow-ups and ensure every client touchpoint reflects our brand’s commitment to excellence.
What You Bring to the Table
- You have at least 2 years of customer service or sales support experience
- You’re organized, detail-oriented, and comfortable managing multiple priorities
- You’re a strong communicator with a helpful, team-focused approach
- You’re familiar with Microsoft Office and may have experience using a CRM or ERP system
- Experience in the design industry or a trade showroom is a plus, but not required
The Phillip Jeffries Experience
At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.
Your Compensation Journey
- Competitive hourly wage ranging from $20.00 to $25.00, based on your experience and technical expertise
- Annual bonus opportunity to reward your performance
- Cost of Living increases that honor your growth and commitment
- Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
Health Benefits That Take Care of You
- Comprehensive medical coverage with employee premiums as low as $40 per month
- Coverage options for spouse, domestic partner, civil union partner, and family
- Health Reimbursement Account (HRA) to offset medical expenses
- Prescription, dental, and vision coverage to support whole-person wellness
- Flexible Spending Accounts (FSAs) for healthcare and dependent care
- Employee Assistance Program that supports your mental, financial, and physical well-being
- Pet insurance for your four-legged companions
Time to Recharge
- 16 paid personal days each year to relax, recharge, or travel
- Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
- Additional paid time off during our annual company closure between Christmas and New Year’s
- Earn extra paid time off by completing your annual wellness physical
- Up to three paid days each year to give back through volunteer work
Career Elevation
- Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success
Perks at Work
- Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
- Access to Working Advantage with discounts on travel, entertainment, and everyday purchases
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Top Skills
What We Do
From our humble beginnings with just 10 grasscloths and a dream, we are now the world’s leader in natural, textured, and specialty wallcovering. Phillip Jeffries remains a family business with just one mission – to inspire a more beautiful world through meticulously crafted, award-winning designs. With a million yards in stock, the fastest delivery, and most trusted team in the industry, we make the design process easy. You’re on your way to beautiful walls!
