Sales Support

JOB DESCRIPTION

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
• Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
• Applies experience and skills to complete assigned work within own area of expertise
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to
• anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
• Meet established timelines for pre-and post-sales activities.
• Works with a moderate degree of supervision
• Performs other duties as directed.

QUALIFICATIONS

• High school diploma
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Under 1 year of related experience
• Business acumen and a sufficient understanding of business sales processes
• Ability to learn UL products / services for aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources
• Strong communication and administrative skills
• English proficiency preferred.

What you'll experience working at UL Solutions:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: All employees at UL are eligible for bonus compensation. UL offers health insurance, grocery card. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

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ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Built Environment provides the highest level of technical knowledge, expertise and testing, inspection and certification, advisory and commissioning services to support our customers globally throughout the entire life cycle of their products and buildings. UL Solutions plays a critical role and acts as a trusted partner to various stakeholders in the built environment and building products industry by knowing everything about every building, building regulation and requirement, fire equipment services and personal protective equipment by providing proactive insights on safe, secure and sustainable buildings, risk management solutions and tenant wellness and safety validations.