At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Support and Sales Enablement handles service to the established Nordic sales force and our partners. Everything from onboarding of new customers to support to our partners Including reporting and improving procedures. Part of the role is also consulting, such as training and demos internally and externally. We also conduct continuous monitoring of sales onboarding to make sure we deliver the best in class customer journey.
Support work in close cooperation with other departments; Sales, operations, compliance, risk, pricing, marketing and GTM among others.
As the Head of Support and Sales Enablement Nordic, you will be part of the management team in the Nordics, Sales Enablement.
RESPONSIBILITIES AND TASKS
• Responsible for the team achieving its strategic goals.
• Creating a professional and high performing team environment.
• Management of a team. Supporting, motivating and developing employees. Guide and follow up the team in their daily tasks.
• Improvement of deliveries and processes, and making sure the Nordic Sales Sharepoint/Seismic is compliant and up to date.
• Contribute and join internal and external meetings with knowledge, authority and finesse.
• Close cooperation with the Nordic sales and CAM teams, to make sure the team meet their goals.
•Work closely with other teams when needed as mentioned above.
• Organise and if applicable hold training, based on internal and external needs.
DESIRED QUALIFICATIONS AND CHARACTERISTICS
• Ability to see opportunities to create value, both for Elavon, our partners and customers.
• Knowledge of AML rules and regulations, risk and compliance relevant within the Payment Industry.
• Excellent language skills within one Nordic language and good understanding of other Nordic languages. Good English business language.
• Goal-oriented, inspiring and solution-oriented.
• Ability to create trust and have a high level of integrity.
• Customer-oriented.
• Focus on improvement and development.
• Is a clear motivator with a high ability to execute.
• Passionate about good service and is skilled at relationship building.
• Structured, independent and reliable.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
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What We Do
YOUR ELAVON We pride ourselves on delivering exceptional payment experiences, whether customers tap, insert, or swipe. Pay online, mobile, or in-person. Our fast and secure payment solutions are tailored to meet the needs of any business. For more than 30 years, Elavon has been a leader in payment processing. Backed by cutting-edge software and technologies, we serve more than 1.5 million customers across 36 countries. We grow with you — whether your business is large or small, local or international. We help you drive revenue and customer satisfaction with our tailored solutions that are designed to meet the needs of your industry. Visit elavon.com or call 1-877-754-1095* to learn more about our wide range of innovative solutions and services. Discover how our customer-first approach will help you grow your business, set you apart from competitors and strengthen your brand. * We accept relay calls ELAVON BY THE NUMBERS* • A global leader in payment processing for more than 30 years • Consistently rated among the top five global payment providers in the world • Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S. • More than 1.5 million customers in over 36 countries • Processing more than 6.2B total transactions annually in over 131 currencies • Partnerships with more than 650 banks worldwide • Multilingual customer service available 24/7/365 * Nilson Report, 2020/2021
