Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
What you will be doing:
- Answer calls and email requests from internal sales groups and external channel partners.
- Assist in creating quotes, fulfill orders, and follow up.
- Create and submit quotes for Intermedia Cloud Voice product lines.
- Review orders online and confirm with channel partner prior to order entry.
- Initiate follow up on VOIP testing and procedures prior to installation.
What you will bring to the role:
- College degree preferred.
- Minimum 3 years in customer support, project management, and/or sales roles.
- Previous experience as a coordinator, customer success, project management, or sales support
- Experience working within an inbound call queue
- Tech savvy, preferably with telecom or SaaS industry experience.
- Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
- Experience and/or familiarity with Salesforce.com or other CRM tools
- Well organized with the ability to multi-task
- Detail oriented
- Self-starter; requiring little direct supervision
- Excellent written and oral communications skills
- Ability to successfully interact and build trust with the channel partners and customers
- Must be a team player
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Minimum 3 years in customer support, project management, and/or sales roles
- Previous experience as a coordinator, customer success, project management, or sales support
- Experience working within an inbound call queue
- Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and enhanced features
- Experience and/or familiarity with Salesforce.com or other CRM tools
- Well organized with the ability to multi-task
- Detail oriented
- Self-starter; requiring little direct supervision
- Excellent written and oral communications skills
- Ability to successfully interact and build trust with channel partners and customers
- Must be a team player
- College degree
- Tech savvy, preferably with telecom or SaaS industry experience
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
