Sales Support Specialist

Our Incora Story is really taking off – we’d love you to join us for the journey

As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

We are currently seeking an exceptional professional to join us as a Sales Support Specialist

As a Sales Support Specialist you will be responsible for providing administrative, operational, and customer service support to the sales team to ensure smooth sales processes and excellent client experience. This position helps improve sales efficiency by managing documentation, coordinating customer inquiries, and assisting with order processing and internal communication. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.

English language is a must. A positive attitude and strong work ethic are the main attributes we are looking for.

Responsibilities

• Process and manage sales orders, verifying accuracy against customer purchase orders and ensuring on-time delivery.
• Prioritize orders based on urgency, specifications, and shipping requirements; follow through on customer expedite requests.
• Respond promptly to customer inquiries on pricing, availability, and order status; handle complaints and escalate when needed.
• Prepare quotations, sales documents, and generate weekly/monthly reports on order status and sales activities.
• Coordinate with sales, logistics, finance, and supply chain teams to ensure smooth delivery and invoicing.
• Maintain and update customer records and item data in the ERP system; upload shipping documents and process RMAs.
• Support sales representatives with scheduling, presentations, and product information.
• Assist with sales events, product training, and marketing activities as needed.
• Manage stock inventory count on customer site (if any).
• Ensure compliance with company policies, sales procedures, and contract review requirements.

Requirements

• Experience in a sales administration or customer service environment; aerospace industry background is a strong plus.
• Strong verbal and written communication skills in English.
• Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong customer service orientation – able to interact professionally and ethically with internal and external stakeholders.
• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, intermediate-to-advanced Excel) and ERP systems.
• Detail-oriented, reliable, and a proven team player with strong follow-through.
• Strong problem-solving skills with the ability to investigate issues, identify solutions, and follow through to resolution.
• Valid driver's license, as we may require occasional travels to customers sites and our 3PL for sales support and inventory activities.

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About us

Incora™ (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses.  Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.