Sales Support Specialist

Future Tech Enterprise is seeking a detail-oriented Sales Support Specialist to join our team. As the Sales Support Specialist, you will work closely with our account team to provide valuable customer support, building excellent relationships with our customers, sales staff, and technology vendors.
This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. 
This is a full-time, remote role, Monday through Friday. While there’s some flexibility in start and end times, the general workday falls between 8:30 AM and 5:30 PM in your local time zone.
Benefit offerings include: Medical, Dental and Vision Insurance, 401k with company match and Paid Time off.
Job Responsibilities include:

• Interacting professionally with customers on operational issues, projects, and contracts, handling routine matters with vendors, and liaising with internal departments
• Building excellent relationships with Future Tech's sales staff, our customers, and technology vendors
• Working with OEMs and distributors to compile competitively priced IT product quotes
• Preparing quotes, proposals, special bid pricing, and deal registrations
• Communicating with customers to gather requirements/specifications information
• Appropriately escalating critical issues and providing timely updates to customers and management

• At least one year of business-to-business account/service, or related, experience
• Solid problem-solving acumen and skill
• Self-driven, motivated, and extremely detail-oriented
• Strong organizational and PC skills
• Must excel in a fast-paced environment, focused on driving customer satisfaction
• Solid communication skills – written and verbal
• Must be well-versed in MS Excel and other Office applications.
• Ability to work remotely
• ERP or SAP experience is a plus
• An understanding and knowledge of servers, storage, basic networking, and computers will be a plus. 
• Knowledge of IT OEM and distribution channels is also a plus, but not required.
• This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. 

Future Tech Enterprise, Inc. is an award-winning IT solution provider with capabilities in 50 countries. We provide cost-effective and customized IT solutions – from computer hardware and software, to configuration and networking, to staffing and support, to enterprise-sized clients in every vertical market. OEM-agnostic, Future Tech is uniquely positioned to meet all of our clients' IT challenges, including: Security, Storage, Infrastructure, Collaboration, Disaster Prevention, Disaster Recovery and Business Continuity, Power Solutions and Asset Life Cycle Management.
 
Future Tech’s culture is all about working hard, working together, and finding the best ways to help our customers achieve their goals. Future Tech has earned multiple top employer awards based on our commitment to and support of our employees.
 
Future Tech was named 2024 Dell Technologies' Federal Service Partner of the Year, Northrop Grumman Supplier Excellence 2024, and CRN Triple Crown - all were multiple years running. Future Tech also is one of few global IT solutions providers that is ISO 9001: 2015 Certified and AS 9100:2016. As supply chain complexities rise, Future Tech's investment in quality control provides a distinct competitive advantage.
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