Sales Support Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking a Sales Support Specialist to join our dedicated and dynamic team, delivering exceptional service and creating meaningful connections with every guest interaction. This role requires a strong phone presence, a passion for providing seamless and memorable experiences, and the ability to build genuine relationships. The ideal candidate is detail-oriented, proactive, and committed to upholding the highest standards of luxury hospitality.

What you will do

• Answer multi-line telephone system and provide timely and thorough assistance.

• Initiate qualifications for telephone sales inquiries to support sales process and create a positive impact by effectively qualifying business for Leisure, Corporate and/or Group segments.

• Ability to communicate verbally and professionally with a positive impact on all parties including handling challenging and difficult customer.

• Prepare written correspondence including letters, contracts, reports, menu proposals, sales proposals, diagrams, and emails using MS Word, Delphi, Outlook, and other periphery software devices.

• Prepare sales proposals, contracts and supportive materials for sales managers through proper guidance and direction, while learning from these experiences to make recommendations to further improve these processes and details of each proposal.

What you bring

• College education preferred

• Previous Hotel, Banqueting, or Conference Services an asset

• Excellent reading, writing & oral proficiency in the English language

• Persuasive verbal and written sales instincts and rapport-building skills

• Capacity to translate customer needs and prioritizing these needs through the inquiry process with sensitivity to client engagement and participation

• Persuasive writing skills that advance the sales process in a positive atmosphere over the telephone and in writing

• Successful candidate must possess legal work authorization in the United States.

  
What we offer

• Hourly Rate: $23.60

• Company Match 401K Plan

• Complimentary stays at Four Seasons Worldwide 

• Complimentary meals in our Wellness Café

• Laundered Employee Uniform 

• Employee Assistance Program  

• Investment in your Wellbeing  

• Life Insurance  

• Complimentary on-site parking  

• Training programs, tuition reimbursement  

• Growth & Development opportunities  

Schedule & Hours

• Full time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf