Sales Support Specialist

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Sales Support Specialist, you will help our company grow by improving our sales process and productivity and are responsible for providing support to the sales team and customers during the sales process. As well as helping customers resolve sales related issues in a timely manner, providing real-time support. Sales is the biggest driver of our company's success, so this position plays a crucial role at our company.

Main responsibilities

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems 
• Provide data and guides to help the sales team 
• Develop and monitor performance indicators 
• Manage coordination between Sales and the other internal departments, such as Logistics, Finance, Engineering
• Manage sales tracking tools and report on important information 
• Keep record of sales trends 
• Liaise with account managers to develop specific sales strategies 
• Stay up-to-date with new product and feature launches and ensure sales team is on board 
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience 
• Suggest sales process improvements 
• To attend meetings with the sales team 
• To adapt Information Security Management Systems policy. 

Skills and Experience we desire

• Bachelor’s Degree in Engineering, Business Administration, or other related field activities or equivalent experience
• Proven work experience as a Sales support specialist or Sales support associate is a plus
• Proficiency with MS Office, particularly MS Excel, MS PPT
• Excellent command of English & Turkish
• In-depth understanding of sales principles and customer service practices 
• Excellent communication skills 
• Ability to pay strong attention to detail 
• Excellent motivational skills and works will with a team but also able to work alone 
• Analytical and multitasking skills 
• Teamwork and motivational skills 

Why join us?

• Be part of a forward-thinking organization that values innovation and growth
• Work with a collaborative and passionate team in a dynamic and evolving industry
• Enjoy competitive compensation, growth opportunities, and a supportive work environment.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.