Company Description
ABOUT LGC:
LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
Job Description
Job Purpose
The Sales Support Specialist position will provide direct support for a cross-functional Inside Sales Team. This is an outstanding opportunity to join a world-class organization and contribute to our ambitious goals by ensuring flawless execution of support tasks that drive sales success.
Key Responsibilities
- Interact with customers from various fields in a laboratory setting.
- Triage customers to the appropriate Sales Account Manager and assist in lead generation.
- Manage quotes and literature requests for diverse product lines.
- Assist the broader Commercial Sales team when necessary.
- Receive all technical calls and triage appropriately.
- Update and maintain CRM systems.
- Capture new product inquiries.
- Perform other duties as assigned.
Qualifications
Knowledge, Experience and Technical Skills
- Highly effective oral and written communication skills.
- 3 – 5 years of customer-facing experience.
- Understanding of sales processes and goals.
- CRM experience is a plus.
- Proficient in Microsoft Word and Excel.
- Ability to multi-task and function independently in a fast-paced environment.
Background and/or Experience
- Associate’s Degree (Bachelor’s Degree preferred).
- Five years of relevant work experience.
- CRM experience and customer interfacing highly preferred.
- Proficient in Microsoft Office.
Additional Information
Cumberland, MD, USA is where you can join LGC's sales team and make a significant impact. This opportunity offers a dynamic environment where your input plays a key role in the success of our sales initiatives and our ability to compete effectively.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to these factors.
For more information about LGC, please visit our website www.lgcgroup.com
scienceforasaferworld
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What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
