Sales Support Specialist

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

At Formlabs, we're pioneers in the field of 3D printing, committed to democratizing access to powerful and innovative manufacturing solutions. As a global leader in the industry, we're driven by a passion for technology and a dedication to empowering our customers to turn their ideas into reality. With cutting-edge products and a dynamic team, Formlabs fosters an environment of creativity, collaboration, and continuous learning.

Formlabs is seeking a proactive and detail-oriented Sales and Services Support Associate to join our team in Budapest, Hungary. As a vital member of our Global Sales & Services Support team, you will play a crucial role in ensuring seamless order processing and exceptional customer service. 

The Job

• Process orders accurately and efficiently based on PDF Purchase Orders, ensuring compliance with company policies and procedures.
• Generate and issue quotations for prospective customers, providing pricing information and product details as needed.
• Coordinate and organize product returns, facilitating the return process from initiation to resolution while maintaining open communication with customers and internal stakeholders.
• Assist with service plan contract registration in our systems
• Collaborate closely with sales representatives, service agents and other teams to address customer inquiries, resolve issues, and provide timely assistance throughout the sales cycle.
• Continuously identify opportunities for process improvement and contribute to the development of best practices within the sales and services department.

You:

• Are fluent in English, and another of the following languages (German, French, Spanish, Italian)
• Proven experience as a sales support, service rep, technical support, or call center agents at a large multi-national or technology company
• Strong attention to detail and ability to accurately follow a process from A to Z.
• Ability to tackle a high volume of tasks in a fast-paced environment, and ability to adapt to new requirements as we streamline processes.
• Positive attitude, team player mentality, customer focused

We Offer:

• Catered lunches 3x per week
• Private health insurance with Medicover (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Free beverages and snacks at the office
• All You Can Move sports pass with 7000 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.