Sales Support Specialist

GDT employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry’s innovator, solution providers, and shared service experts.  Be the solution. Keep clients happy. Provide intellectual value. Consistency. Be sticky. Help your fellow GDT-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS.

Job Summary:

GDT Sales Support Specialist works closely with Account Executives to build and maintain a successful and continued relationship with GDT’s client base with the goal of increasing client satisfaction and contributing to the growth of the business. In this role, you will provide the essential day-to-day facilitation of post sales activities. Your ability to deliver exceptional customer service and work proactively in a fast-paced environment will be the key to your success in this role.

Key Responsibilities:

· Provide support for assigned Account Executives for all post sales functions including:

· Building quote configurations in the Cisco Configuration Tool and preparing the POs in SAP

· Communicating with partners, vendors, and suppliers to confirm pricing and availability of product.

· Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams.

· Assist with RFQ entry and RFP documentation.

· Create and submit expense reports, return material processing and tracking, aging and commission reports.

· Return material processing and tracking.

Knowledge, Skills, and Abilities:

· Strong customer service orientation including excellent telephone etiquette, including appropriately handling calls from clients.

· Microsoft Office required, and SAP preferred.

· Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment.

· Team oriented, flexible and adaptable; Positive attitude and strong work ethic

· Highly polished and professional in demeanour

Education: Bachelor’s degree preferred but not required

Experience:

· Experience with Cisco CCW tool and Cisco product line in a VAR environment preferred.

· 2+ years ‘experience relative to technical sales support preferred.

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.