The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.
• Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
• Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.
• Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• Responsible to capture long-term demand based on the sales team input for volumes
Take ownership on cross-functional meetings
• Analyze and align Customer demand based on portal input, supply chain and sales team inputs
• Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
• Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
• Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.
Requirements
• Business or commercial bachelor’s degree or similar qualification
• At least 2 years’ experience in sales administration, sales support and/or customer service, preferably in an international organization
• Experience of working with SAP system
• Fluent in English
• Microsoft Office skills (e.g. Excel)
• Excellent communication skills
• Data administration management and precision to procedures
• Process and detail oriented
• Exceptional organizational skill
• Foster effective teamwork
• Analytical skills
Skills Required
- Bachelor's degree in business, commerce, or a similar qualification
- At least 2 years of experience in sales administration, sales support, and/or customer service
- Experience working with SAP
- Fluency in English
- Microsoft Office skills, including Excel
- Excellent communication skills
- Data administration management and adherence to procedures
- Process and detail orientation
- Exceptional organizational skills
- Ability to foster effective teamwork
- Analytical skills
Garrett Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Garrett and has not been reviewed or approved by Garrett.
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Fair & Transparent Compensation — Pay is considered fair or above average in several teams and markets, with comments highlighting “fair pay for job” and “above average pay.” Core engineering compensation in the U.S. is characterized as competitive in certain locations, albeit based on directional data.
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Leave & Time Off Breadth — Time-off programs include “unlimited” PTO at some locations and a defined holiday schedule, with many describing positive experiences using time away. Other sites reference straightforward vacation/PTO programs within a globally guided framework.
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Retirement Support — A 401(k) with a company match is a standard element of the U.S. package and is consistently referenced. This provides a conventional foundation for retirement savings within the total rewards mix.
Garrett Insights
What We Do
Garrett Motion is an automotive technology leader, serving vehicle manufacturers worldwide for more than 65 years. Garrett’s cutting-edge technology enables vehicles to become cleaner, more efficient and connected. The company’s broad offering of gas and diesel turbocharging applications, electric boosting and fuel cell technologies and automotive software solutions empowers the transportation industry to redefine and further advance motion.
