Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design.
The role is based in Tlalnepantla, Estado de México (on-site role with the possibility of one work-from-home day per week). Be part of a customer-focused, collaborative, and solutions-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
- Manage customer and internal requests related to product samples, quotations, technical documentation, and commercial support activities
- Coordinate with Sales, Regulatory, Customer Service, Laboratory, Supply Chain, and other cross-functional teams to ensure timely request fulfillment
- Support the sales team in maintaining customer portfolios, commercial information, and account-related records
- Track and follow up on sample requests, quotations, and customer inquiries to ensure high levels of responsiveness and service
- Maintain accurate records, databases, and reporting tools to support commercial activities and business decisions
- Assist in preparing customer presentations, reports, and commercial documentation when required
- Ensure data accuracy and compliance with internal procedures and business processes
- Analyze customer requests and prioritize activities based on business needs and commercial objectives
- Contribute to continuous improvement initiatives focused on customer experience, process efficiency, and service excellence
- Bachelor’s degree in Business Administration, Marketing, International Business, Engineering, Supply Chain, or a related field
- Experience in sales support, customer service, commercial operations, order management, or business support functions
- Strong customer orientation with the ability to understand and respond to customer needs effectively
- Experience coordinating activities across multiple departments and stakeholders
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills with sound judgment and decision-making abilities
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook
- Intermediate to advanced English communication skills, both written and verbal
- Ability to manage multiple priorities while maintaining a high level of service and accuracy
- Experience supporting commercial teams within fragrances, flavors, consumer goods, chemical, or manufacturing industries
- Knowledge of customer portfolio management, quotations, sample coordination, and commercial documentation processes
- Strong interpersonal skills with the ability to build relationships across customers and cross-functional teams
- Opportunity to support one of IFF’s most important global customers and brands
- Exposure to commercial, technical, and customer-facing processes within the fragrance industry
- Collaborative work environment with interaction across multiple business functions
- Professional development opportunities within a global organization
- Participation in initiatives focused on improving customer experience and operational excellence
- Opportunity to contribute to products enjoyed by consumers around the world
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Bachelor's degree in Business Administration, Marketing, International Business, Engineering, Supply Chain, or a related field
- Experience in sales support, customer service, commercial operations, order management, or business support functions
- Strong customer orientation and ability to respond effectively to customer needs
- Experience coordinating activities across multiple departments and stakeholders
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills with sound judgment and decision-making abilities
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook
- Intermediate to advanced English communication skills, written and verbal
- Ability to manage multiple priorities while maintaining service quality and accuracy
- Experience supporting commercial teams in fragrances, flavors, consumer goods, chemical, or manufacturing industries
- Knowledge of customer portfolio management, quotations, sample coordination, and commercial documentation processes
- Strong interpersonal skills and ability to build relationships across customers and cross-functional teams
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
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Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
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Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
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Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
