Sales Support Specialist

Position Summary

The Sr. Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.

Key Job Areas of Responsibility

• Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.), and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.

• Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.

• Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)

• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.

• Be the 1st point of contact for resolution of material creation & pricing issues and manage resolution and root cause determination

• Collaborate with IT and Business Excellence on process optimization and automation initiatives; Piece price amortization

• Ensure adherence to all SOX and standards, guidelines, policies, procedures, and SLAs.

• Track accruals 

• Support quotation submission on customer portals (where applicable) 

• Support proto PO check and distribution (where applicable) 

• Support Serial and tooling offer (tooling breakdown, packaging quote, Serial price breakdown, Purchase Order management and cross match with quote prices and Terms)

• Responsible to capture long term demand based on the sales team input for volumes

Take ownership on cross-functional meetings 

• Analyze and align Customer demand based on portal input, supply chain and sales team inputs 

• Secure customer team agreement and maintain APO system data (continuous obsolete PN clean-up process)

• Perform historical analysis, comparison with AOP/STRAP on demand

• Support Prototype offer-to-Purchase Order (offer preparation, lead time, tooling, BOM Cost units, historical consistency management, Purchase Order management and cross match with quote prices and Terms)

• Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.

• Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)

• Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.

• Partner with suppliers and Supply Base contacts to ensure purchased tooling equipment complies with customer requirements.

• Responsible with tooling project readiness prior to customer invoice release and with less than 1% AR impact on past due CFT payment 

• Act as CFT point of contact for customer tooling audits and inventories