About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.
Key responsibilities
Provide support for sales administration and transactional activities related to sales.
Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
Respond to customers in line with business requirements. Analyse various segments to sustain volumes and identify opportunities to increase share of wallet.
Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
Analyse customer feedback from multiple channels to identify improvement areas and implement solutions.
Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.
Primary internal stakeholders
Sales, Customer service, Finance, Operation, Collections, Special cargo teams, DG cargo teams, Disputes team, AFLS/IT team, Customer success partners, Sales and other internal stakeholders
Primary external stakeholders
Customer
Required qualification, experience & skills
Qualification: Graduate + Experience: around 1-3 yrs.
Skills
Fluent in English
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer – high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive business and customer needs through positive customer experience and effective sales approach
Having regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet
Problem Solving Skills
• Own the opportunity, • Detailed and result oriented • Low tolerance to delays
• Problem solving, analytical and data skills • Data backed decision making, and tactical sales opportunity management
Communication
• Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills • Ability to use positive and persuasive language
Required Business/ Technical Knowledge
Communication • Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills • Ability to use positive and persuasive language
Process Understanding
• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs • Attention to details, complete & error free documentation
• Adapt and adhere to changes in process (SOP) / Systems
• Ability to understand end to end processes
Stakeholder Mgmt.
• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably
Completely night shift(should be flexible for rotational)
Should be flexible working 5 days from office.
What We Offer:
Impact: Your work directly contributes to the success of our global operations.
Opportunity: Ample opportunities for professional and personal growth.
Innovation: Join a forward-thinking team embracing cutting-edge technologies.
Global Exposure: Collaborate with diverse colleagues in an international business environment.
Work-Life Balance: We value work-life balance and offer flexible working arrangements.
Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Graduate qualification
- Around 1–3 years of relevant experience
- Fluent in English
- Strong written and verbal communication skills
- Customer-focused approach and stakeholder management skills
- Problem-solving, analytical, and data skills
- Ability to understand end-to-end processes and follow SOPs
- Flexible availability for a completely night shift and rotational shifts
- Ability to work five days per week from the office
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
