At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Support Manager__
The work model for the role is: {onsite}
You will be mainly accountable for:
- Customer Requirement Analysis and Technical Support. According to customer requirements and project information provided by the sales team, be responsible for analyzing electrical system related requirements. Be responsible for technical communication related to medium voltage, low voltage, transformers, MCC, relay protection, SCADA and power supply and distribution systems. Assist the sales team in identifying project technical scope, main equipment requirements and key technical issues. Participate in customer communication and internal technical discussions, and provide professional input in the direction of electrical systems.
- Electrical System Solution Preparation. Be responsible for the preparation of preliminary solutions and customer communication materials for electrical systems of mining projects. Be responsible for the preliminary sorting out of power supply and distribution system architecture, main equipment scope, interface relationships and technical boundaries. Coordinate product, engineering and commercial teams to promote technical issue clarification and solution improvement. According to project needs, be responsible for technical solution preparation in the stages of feasibility study, early-stage design and before bidding.
- Project Opportunity Support and Internal Collaboration. Cooperate with the sales team to carry out project opportunity evaluation and technical support work. Be responsible for technical clarification, technical scope definition and solution document preparation in quotation, bidding and commercial activities. Follow up technical issues raised by customers and design institutes, and promote timely feedback from relevant internal teams. Maintain project technical information, customer requirements and follow-up actions, and support the smooth promotion of the project.
- Solution Documents and Knowledge Accumulation. Sort out common solutions, application cases and technical points of mining electrical systems. Assist in establishing electrical system solution templates, technical checklists and risk identification checklists. Continuously improve the accuracy, consistency and response efficiency of technical document preparation.
Qualifications for the role
- Familiar with knowledge related to medium voltage, low voltage, MCC, transformers, relay protection, SCADA or power supply and distribution systems.
- Possess pre-sales technical support experience in electrical systems of industrial or mining projects.
- Able to understand customer requirements, technical specifications and project technical documents.
- Possess the ability of preliminary solution preparation, technical document writing and customer technical communication.
- Understand pre-bid technical support and internal collaboration processes for large industrial projects.
- Possess English technical document reading, email communication and basic meeting communication ability.
- Good technical understanding ability and issue analysis ability.
- Bachelor’s degree or above. Electrical engineering, power systems, automation, relay protection, power supply and distribution or related majors are preferred.
- 3 years or above experience in electrical systems, industrial projects, sales support, technical support, engineering design, project bidding or solution support is preferred.
- Experience in mining, metallurgy, energy, power, automation or process industry is preferred.Project experience related to medium voltage, low voltage, transformers, MCC, relay protection or SCADA is preferred. Experience in customer technical communication, pre-bid technical support or technical solution preparation is preferred.
What's in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
More about us
The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
Call to Action
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Knowledge of medium voltage, low voltage, MCC, transformers, relay protection, SCADA, power supply and distribution systems.
- Pre-sales technical support experience in electrical systems for industrial or mining projects.
- Ability to understand customer requirements, technical specifications and project technical documents.
- Ability for preliminary solution preparation, technical document writing and customer technical communication.
- Understanding of pre-bid technical support and internal collaboration processes for large industrial projects.
- English technical document reading, email communication and basic meeting communication ability.
- Good technical understanding ability and issue analysis ability.
- Bachelor's degree or above in Electrical Engineering, Power Systems, Automation, Relay Protection, Power Supply and Distribution or related majors.
- 3 years or above experience in electrical systems, industrial projects, sales support, technical support, engineering design, project bidding or solution support.
- Experience in mining, metallurgy, energy, power, automation or process industry.
- Project experience related to medium voltage, low voltage, transformers, MCC, relay protection or SCADA.
- Experience in customer technical communication, pre-bid technical support or technical solution preparation.
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
