Description
Position Summary
Part of the Inside Sales Team, the Sales Support Specialist assists the Sales Team by providing data entry into the company’s ERP software to support client purchase orders and repairs. Internally, they are the conduit between sales and production. Externally, they primarily interact directly with client procurement.
Essential Duties & Responsibilities
- Data entry into Sage ERP system
- Client communication via email or phone for purposes of taking or tracking orders / repairs
- Add & maintain client / program information in HubSpot CRM
- Coordinate & communicate between Sales & other departments (Production, Quality, Accounting, etc.) within Trenton Systems in support of orders & repairs
- Attend meetings in support of customer orders & repairs
- Provide reports in support of customer orders & repairs for Trenton Systems leadership or Account Managers
- Maintaining digital files for orders & repairs.
- Reports to Director of Inside Sales
PM21
Requirements
Required
- High School Diploma / GED equivalent
- Previous customer service and / or data entry
- Excellent communication skills – written & verbal
- Application experience with Word, Excel, Outlook
- Proficient typing & transcription
- Accuracy & attention to detail
- Multi-tasking
- Organization & time management
- Customer Service
- Ability to work independently
- Discretion w/ confidential data
Desired
- Bachelor’s Degree
- 2-3 years Administrative or Data Entry in B2B environment
- Sage ERP or other ERP software
- Hubspot or other CRM software
Skills Required
- High School Diploma or GED equivalent
- Previous customer service and/or data entry
- Excellent written and verbal communication skills
- Experience with Microsoft Word, Excel, Outlook
- Proficient typing and transcription
- Accuracy and attention to detail
- Multi-tasking ability
- Organization and time management skills
- Customer service
- Ability to work independently
- Discretion with confidential data
- Bachelor's Degree
- 2-3 years administrative or data entry experience in a B2B environment
- Experience with Sage ERP or other ERP software
- Experience with HubSpot or other CRM software
What We Do
Trenton Systems is a trusted computing innovator providing cybersecure, tactical edge computing solutions to the defense and aerospace industries. Established in 1989 and headquartered in Atlanta, Georgia, the company is a pioneer of made-in-USA computing solutions and has endured firmly and unwaveringly at the forefront of the high-performance computing industry for more than 30 years, designing, manufacturing, assembling, testing, and supporting customer-driven rugged computers that accelerate and underpin the world’s mission-critical programs, applications, and critical infrastructure processes.
