retailcloud is a fast growing fintech company in the Concord area with customers from small businesses to 30 plus major league sports teams. If you like a fast paced, goal driven environment and working with a great team you are at the right place.
Must love coffee and food to survive here
We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Skills
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associates degree in relevant field a plus
Skills Required
- Proven work experience as a Sales Support Specialist or Sales Support Associate
- Hands-on experience with ERP systems
- Hands-on experience with CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associate degree in a relevant field
What We Do
retailcloud provides cloud-based point-of-sale (POS) and infrastructure solutions for live venue commerce, primarily serving the retail, sports, entertainment, and hospitality industries. Its integrated platform unifies POS, inventory, kiosks, RFID, and loyalty management into a single system, enabling operators to streamline operations, enhance guest experiences, and obtain real-time visibility across retail and food and beverage operations.
