At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Support Specialist__
At ABB, we help industries operate more efficiently and sustainably — and every one of us contributes to that.
Within our UPS business (Uninterruptible Power Supply), you ensure that customers can rely on a stable and continuous power supply — essential for data centers, industry, utilities, and rail.
You will have the opportunity to take ownership, work in a close-knit team, and directly contribute to customer satisfaction and operational performance.
Join ABB and help keep the world running.
At ABB, we are driven by care, courage, curiosity & collaboration.
🚀 Your role at a glanceAs a Sales Support Specialist – Customer Support, you are the key link between the customer and the organization.
You ensure that customer inquiries, orders, and administrative processes run smoothly and accurately — from request to invoicing.
Together with Sales, Operations, and Supply Chain, you create a seamless customer experience.
💡 What will you do?In this role, you combine customer interaction, coordination, and administrative work within a technical environment.
🎯 Key responsibilitiesCustomer Support & Order Management
- Coordinate and resolve customer inquiries in collaboration with internal teams
- Process and follow up on orders (quotations, planning, and invoicing)
- Ensure timely and accurate order handling
- Act as the main point of contact and escalation point for customers
Customer experience & communication
- Proactively inform customers about the status of their requests
- Ensure a consistent and positive customer experience
- Align closely with Sales, Service, and Supply Chain
Data & performance
- Analyze forecasts and sales performance
- Prepare reports and share insights
- Contribute to continuous process improvement
You will join a compact and engaged team of 6 colleagues with a strong team spirit.
The culture is:
- Open and transparent
- Hands-on and results-driven
- Focused on collaboration and enjoyment
Your manager has a coaching and supportive leadership style, giving you the space to take ownership.
✅ What you bring- MBO level 4 (vocational education), preferably in an administrative field
- 3–5 years of experience in customer support, sales support, or order management
- Strong administrative skills and attention to detail
- Technical affinity (experience in an industrial environment is a plus)
- Proactive and flexible mindset
- Good command of Dutch and English (minimum B2 level)
- French is a plus (for supporting Belgian customers)
- Location: Rotterdam Waalhaven
- Work model: Hybrid (3 days in the office / 2 days from home)
- Hours: 40 hours per week
- Team: 6 colleagues
- Role type: Replacement within a growing team
- Work for a technologically advanced market leader
- Direct impact on customer satisfaction and processes
- Dynamic and growing team
- Strong interaction with various internal stakeholders
- Career growth opportunities (e.g., toward Buyer or Team Lead roles)
- Competitive employment package
- Flexible and hybrid working environment
- International and technical work setting
- Opportunities for personal development and career growth
- Open, inclusive, and collaborative culture
ABB is a global technology leader with approximately 110,000 employees in more than 100 countries.
We develop solutions in electrification, automation, and digitalization — helping industries operate cleaner, smarter, and safer.
Diversity and inclusion are a fundamental part of who we are.
👋 Ready to take ownership?Apply via www.abb.com/careers
Questions?
Xavier Lie‑A‑Tjam – Talent Partner
📞 +31 6 21 897 862
✉️ [email protected]
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- MBO level 4 in an administrative field
- 3-5 years of experience in customer support, sales support, or order management
- Strong administrative skills and attention to detail
- Technical affinity, preferably in an industrial environment
- Good command of Dutch and English (minimum B2 level)
- French language skills for Belgian customers
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
