Essential Functions
- Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
- Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
- Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice).
- Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers.
- Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
- Participates in department improvement plans, including brainstorming Falcon enhancements.
- Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
- Handle various dispatch activities as requested by sales managers and at representatives own discretion.
- Communicate with various departments to coordinate completion efforts.
- Take reports from contractors and make decisions with a predetermined authorization limit.
- Process reimbursement and cash out requests.
- Provide cost for covered and non-covered items.
- Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.
Requirements
- High School Diploma or equivalent
- At least 2 - 4 year’s internal Claims Resolution Level II representative experience
- Sales experience desirable
- Fundamental understanding of Home Warranty policies, systems and appliances.
- Understanding of sales / real estate transactions
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi-task, prioritize and follow up
- Strong problem solving and conflict resolution skills
- Must have excellent analytical skills
- Meticulous attention to detail
- Advanced contract knowledge.
- Advanced procedure and process knowledge.
- Working knowledge of Microsoft Office
Salary Range
$19.81 - $26.43
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location
Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- High School Diploma or equivalent
- At least 2 - 4 years internal Claims Resolution Level II representative experience
- Sales experience desirable
- Fundamental understanding of Home Warranty policies, systems, and appliances
- Understanding of sales / real estate transactions
- Good listening, verbal and written communication skills
- Proven customer service skills
- Good organizational skills with the ability to multi-task, prioritize, and follow up
- Strong problem solving and conflict resolution skills
- Must have excellent analytical skills
- Meticulous attention to detail
- Advanced contract knowledge
- Advanced procedure and process knowledge
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
