Job Summary
- Manage and process customer orders accurately and efficiently throughout the order lifecycle.
- Coordinate with Quality, R&D, Administration, and Logistics teams to ensure seamless order fulfillment.
- Create, update, and maintain customer master data in internal systems.
- Prepare, review, and issue quotations, contracts, and sales-related documentation.
- Monitor customer requests and provide timely support to ensure high levels of customer satisfaction.
- Validate order details, pricing, and delivery requirements before processing.
- Collaborate with the sales team to support commercial activities and customer relationships.
- Track shipments and coordinate delivery schedules with logistics partners.
- Serve as a key point of contact between customers and internal stakeholders.
What Makes You the Right Fit
- Previous experience in a Sales Support, Customer Service, Order Management, or similar commercial role.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple priorities in a dynamic environment.
- Customer-focused mindset with strong communication and interpersonal skills.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
- Fluent Italian language skills
- Good command of English to support communication in an international business environment.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving skills and a proactive approach to challenges.
- Commitment to delivering high-quality service and maintaining process accuracy.
How Would You Stand Out?
- Experience working with ERP systems, ideally Zucchetti Ad Hoc or similar platforms.
- Experience supporting customers in the food, ingredients, manufacturing, or FMCG industry.
- Knowledge of sales administration, order-to-cash, or commercial operations processes.
Why Choose Us?
- Permanent employment contract in a stable and growing international company.
- Opportunity to work closely with commercial, logistics, quality, and R&D teams.
- Dynamic and collaborative work environment.
- Exposure to international business operations and customers.
- Opportunities for professional growth and development.
- Competitive compensation package aligned with experience and qualifications.
Important Information Regarding This Position
For your awareness, IFF has announced its intention to sell its Food Ingredients Business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredient business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredient business unit and has been identified to transition to CVC Capital Partners.
This job advertisement is open to candidates of all genders, in compliance with applicable equal opportunity regulations. Applicants are requested to include in their CV authorization for the processing of personal data for recruitment and potential employment purposes in accordance with EU Regulation 2016/679 (GDPR) and applicable legislation. Personal data provided will be processed in compliance with San Marino Law No. 171/2018 and GDPR 2016/679. Candidates are invited to submit only the information necessary to assess their professional profile.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Previous experience in sales support, customer service, order management, or a similar commercial role
- Strong organizational skills and excellent attention to detail
- Ability to manage multiple priorities in a dynamic environment
- Customer-focused mindset with strong communication and interpersonal skills
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Fluent Italian language skills
- Good command of English
- Ability to work independently and collaboratively
- Strong problem-solving skills and a proactive approach
- Commitment to high-quality service and process accuracy
- Experience with ERP systems, ideally Zucchetti Ad Hoc or similar
- Experience in food, ingredients, manufacturing, or FMCG industries
- Knowledge of sales administration, order-to-cash, or commercial operations processes
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
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Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
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Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
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Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
