Job Title: Sales Support Representative
Company: Sock Club
Location: Austin, TX (Hybrid: In-office Tuesday–Thursday)
About the Role
Do you love solving puzzles, keeping fast-moving projects on track, and being the ultimate teammate? At Sock Club, we design and manufacture custom socks for incredible clients like Google, Whataburger, and Tito’s. As our Sales Support Representative, you'll be the engine that keeps our sales pipeline running smoothly and helps deliver an exceptional client experience.
This is an entry-level role designed for someone who wants to learn the ins and outs of a dynamic, creative company from the ground up.
Why This Role Matters
Our Account Managers focus on relationships and growth - you're the person who makes sure everything behind the scenes is running flawlessly. You'll own the operational side of the sales process, working closely with AMs, Designers, and our Operations team to move deals forward.
What You'll Do
- Manage and maintain sales opportunities in HubSpot, ensuring records, contacts, and notes are accurate and up to date
- Support the order and design process by creating design requests, coordinating revisions, and communicating status updates across teams
- Build quotes, create order carts, and process purchase orders to help move deals from sale to production
- Partner with Operations to coordinate production timelines, change orders, product inquiries, and other order-related requests
- Manage sample requests and tracking communications to support a seamless client experience
- Act as the operational backbone for Account Managers, proactively identifying issues and keeping deals moving forward
What You Bring
We care more about your drive, communication skills, and attention to detail than a long list of credentials. To be successful, you need:
- 1+ years of experience in a customer-facing or team support role (retail, hospitality, and office support all count)
- Excellent communication and coordination skills
- Strong multitasking and prioritization capabilities
- A keen attention to detail and a genuine enjoyment of organization and keeping multiple moving pieces on track
- Comfortable working in CRM platforms such as HubSpot with the ability to learn new software and processes as the business evolves
- A bachelor's degree
- Open PTO policy
- Health, dental, and vision benefits package
- 401K Match
- Casual and upbeat office environment
- Hybrid work week: In office Tuesday-Thursday. Cannot be fully remote.
Base Salary: $45,000 - $52,000
On Target Earnings (OTE): $48,600 - $55,600 (base salary + commission)
Skills Required
- 1+ years experience in a customer-facing or team support role (retail, hospitality, office support)
- Excellent communication and coordination skills
- Strong multitasking and prioritization capabilities
- Keen attention to detail and enjoyment of organizing multiple moving pieces
- Comfortable working in CRM platforms such as HubSpot and ability to learn new software/processes
- Bachelor's degree
- Hybrid work schedule with in-office attendance Tuesday-Thursday in Austin, TX (cannot be fully remote)
What We Do
Sock Club is the #1 designer and manufacturer of custom socks. At Sock Club, we empower companies and organizations to promote their brand in a creative and tangible way with custom socks. Socks are perfect for promotional items, corporate gifts, special events and of course, company swag. We provide complimentary design support and a standard turnaround time of 10 business days or fewer for our American-made socks. We create an exceptional quality product that is ethically produced and competitively priced for clients like Amazon, Slack, American Airlines, SXSW, NBC, and many more! Interested in custom socks? Our in-house design team is ready to help you bring your sock vision to life - and fast! Send us your logo and let them design your socks for free! Want to design your own sock? We can send you a design template with all of the tools you need to design your dream sock. Our designers are a resource for you throughout the process and are more than happy to assist you with your design for no additional charge. Want socks for you and your loved ones? The same awesome team also runs our subscription service. This is where our designers compete to deliver you the best sock experience each month!
