Fortinet

Sales Support Representative

Reposted One Month Ago

Be an Early Applicant

Frisco, TX, USA

In-Office

Mid level

Security • Software • Cybersecurity

The Role

Provide operational sales support across assigned districts: manage opportunity and quote lifecycles in Salesforce, maintain pipeline and forecasting integrity, coordinate quoting with Deal Desk and Finance, execute month-end reconciliations, and handle channel communications and escalations.

Summary Generated by Built In

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating within a centralized Center of Excellence model, the SSR ensures consistency, data integrity, and scalable execution that enables sales teams to focus on revenue generation.

In this role, you will partner closely with Field and Inside Sales Account Managers, Deals Desk, Channel Operations, and Sales Operations to support lifecycle management, quoting processes, and forecasting accuracy. The SSR role is operational in nature and does not include prospecting, business development, or individual quota-carrying responsibilities.

Fortinet invests heavily in its people, offering comprehensive onboarding and continuous training to support long-term career growth across operations and sales functions.

OFFICE LOCATION: Any office location

Responsibilities
•Manage opportunity and quote lifecycle activities in Salesforce, including creation, updates, and deal registration routing.
•Maintain Salesforce hygiene and forecasting integrity through disciplined pipeline management, valid close dates, and data accuracy controls.
•Support standardized quoting processes through coordination with Deal Desk and Finance, including quote refreshes and lifecycle updates.
•Execute operational reconciliation and month-end controls, including variance research, backlog validation, and Oracle and POS sweeps.
•Coordinate channel communications and approved escalation workflows related to quoting, finance, and order management.
•Provide consistent cross-functional operational support across assigned districts while maintaining clear non-quota, non-prospecting role boundaries.

Required Qualifications:
•Experience in sales operations, sales support, or similar operational role
•Bachelor’s degree or equivalent experience
•Strong organizational skills with attention to detail and process discipline
•Proficiency with Salesforce and sales operations workflows
•Ability to manage multiple priorities in a structured environment
•Collaborative mindset with strong internal communication skills

Preferred Qualifications:
•Experience supporting channel or multi-tier distribution models
•Background in networking, cybersecurity, or cloud environments
•Exposure to forecasting, quoting, or deal lifecycle management processes

About Us

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Skills Required

Experience in sales operations, sales support, or similar operational role
Bachelor's degree or equivalent experience
Strong organizational skills with attention to detail and process discipline
Proficiency with Salesforce and sales operations workflows
Ability to manage multiple priorities in a structured environment
Collaborative mindset with strong internal communication skills
Experience supporting channel or multi-tier distribution models
Background in networking, cybersecurity, or cloud environments
Exposure to forecasting, quoting, or deal lifecycle management processes

Fortinet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.

Healthcare Strength — Healthcare offerings appear comprehensive, including medical, dental, vision, counseling, wellness programs, and HSA/FSA options. Some materials also highlight affordability and multiple plan choices.
Leave & Time Off Breadth — Time off is described as strong, with PTO and reports of flexible or even unlimited PTO depending on team or manager. These options contribute to a perception of good flexibility.
Parental & Family Support — Support includes maternity and paternity leave alongside childcare/parenting resources and adoption/surrogacy assistance. This indicates robust family-oriented benefits.