The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating within a centralized Center of Excellence model, the SSR ensures consistency, data integrity, and scalable execution that enables sales teams to focus on revenue generation.
In this role, you will partner closely with Field and Inside Sales Account Managers, Deals Desk, Channel Operations, and Sales Operations to support lifecycle management, quoting processes, and forecasting accuracy. The SSR role is operational in nature and does not include prospecting, business development, or individual quota-carrying responsibilities.
Fortinet invests heavily in its people, offering comprehensive onboarding and continuous training to support long-term career growth across operations and sales functions.
OFFICE LOCATION: Any office location
Responsibilities
•Manage opportunity and quote lifecycle activities in Salesforce, including creation, updates, and deal registration routing.
•Maintain Salesforce hygiene and forecasting integrity through disciplined pipeline management, valid close dates, and data accuracy controls.
•Support standardized quoting processes through coordination with Deal Desk and Finance, including quote refreshes and lifecycle updates.
•Execute operational reconciliation and month-end controls, including variance research, backlog validation, and Oracle and POS sweeps.
•Coordinate channel communications and approved escalation workflows related to quoting, finance, and order management.
•Provide consistent cross-functional operational support across assigned districts while maintaining clear non-quota, non-prospecting role boundaries.
Required Qualifications:
•Experience in sales operations, sales support, or similar operational role
•Bachelor’s degree or equivalent experience
•Strong organizational skills with attention to detail and process discipline
•Proficiency with Salesforce and sales operations workflows
•Ability to manage multiple priorities in a structured environment
•Collaborative mindset with strong internal communication skills
Preferred Qualifications:
•Experience supporting channel or multi-tier distribution models
•Background in networking, cybersecurity, or cloud environments
•Exposure to forecasting, quoting, or deal lifecycle management processes
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $75,000 - $85,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan
About UsSkills Required
- Experience in sales operations, sales support, or similar operational role
- Bachelor's degree or equivalent experience
- Strong organizational skills with attention to detail and process discipline
- Proficiency with Salesforce and sales operations workflows
- Ability to manage multiple priorities in a structured environment
- Collaborative mindset with strong internal communication skills
- Experience supporting channel or multi-tier distribution models
- Background in networking, cybersecurity, or cloud environments
- Exposure to forecasting, quoting, or deal lifecycle management processes
Fortinet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.
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Affordable Benefits — Medical coverage includes a no-premium HDHP option with HSA funding alongside PPO/HMO choices, reducing employee costs at enrollment. Eligibility starts on the date of hire and includes company-paid life and disability coverage.
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Wellbeing & Lifestyle Benefits — Mental-health access through Modern Health and an EAP offers therapy, coaching, and counseling resources. Lifestyle extras such as legal assistance, commuter benefits, pet-insurance discounts, and subsidized meals and snacks enhance everyday support.
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Strong & Reliable Incentives — Compensation packages include annual bonuses, sales commissions, and stock awards. Earnings potential can be strong in sales when quotas are realistic and attainment is high.
Fortinet Insights
What We Do
Fortinet develops and sells cybersecurity solutions.
