Sales Support Representative

Summary:

The Sales Support Representative (SSR) plays a key role in supporting the sales process by ensuring accurate and timely order entry, pricing, and contract review within the ERP system.

This position interacts closely with internal teams, customers, and sales engineers to manage quotes, expedite orders, resolve account issues, and maintain customer records.

The SSR also helps drive compliance with company policies, supports sales-driven projects, and contributes to improving operational efficiency and customer satisfaction.

Responsibilities:

• Ensure quick and accurate order entry into the ERP system according to provided documentation, following established processes and procedures; perform contract reviews and maintain order records and filing.

• Work on pricing and quoting customers per their existing contracts, standard lead times, and ensure quotes remain under 60 days by actively seeking purchase orders or approval to return or scrap seals; document updates in order text.

• Expedite orders and communicate daily customer service workload, order receipt status, and resolve incomplete paperwork issues with Sales Engineers and customers.

• Set up new customer accounts, maintain existing orders, and observe and assist in updating yearly contract pricing and customer databases.

• Collaborate with the credit team to resolve customer account receivable disputes promptly, demonstrating proficiency in credit processing.

• Complete sales-driven projects within deadlines in coordination with Sales Engineers, and support cross-functional teams to maximize revenue opportunities and deliver differentiated value to customers.

• Communicate customer service processes to peers and supervisors, and ensure metrics and required reporting are completed for accountability meetings; be prepared to provide details on order entry metrics and processes when needed.

• Drive compliance with all company policies and legal requirements, including SOX, Export compliance, BI&C, Terms and Conditions, Inco Terms, and Sales Approval Processes.

• Interact constructively and collaboratively with team members and cross-functional groups to support customer satisfaction and business goals.

• Perform other duties as assigned.

Requirements:

• Bachelor’s degree in a relevant field and/or 0–2 years of related experience.

• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

• Strong organizational skills with the ability to prioritize tasks, manage multiple deadlines, and work independently with minimal supervision.

• Excellent verbal and written communication skills, with the ability to effectively interact with customers, internal teams, and cross-functional departments.

• Strong attention to detail and commitment to following established processes, compliance standards, and documentation practices.

Preferred Experience / Skills:

• Experience in pricing, quoting, contract review, and working with ERP systems in a customer service or sales support environment.

• Familiarity with export compliance, sales approval processes, and terms and conditions (e.g., SOX, IncoTerms, BI&C).

• Experience working in a cross-functional team environment to support sales operations, customer service, or order fulfillment.

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options) 

• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance

• Short and Long Term Disability 

• Retirement Planning, 401(k) plan, & Financial Wellness Resources 

• Educational Assistance Program 

• Time off Policies (including sick leave, parental leave, and paid vacation)

* Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Base pay range: 27.22 - 40.83 USD Hourly