The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The Lead, Sales Support must possess proven strong communication, interpersonal, and organizational skills to interact successfully with vendors, customers, and managers.
Primary Responsibilities
- Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
- Audit all forms and orders to confirm terms, conditions, allowances, and costs.
- Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
- Develop relationship with Costco ICS’s and AB’s.
- Create and submit invoices to Costco accounting portal.
- Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
- Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.
- Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.
- Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.
- Complete annual certificate renewals.
- Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
- Update internal associates and clients on Costco’s currency exchange rate changes.
- Ensuring vendor’s Demos have been scheduled and performed.
- Tracking, ensuring all materials for each scheduled Demo is available and on site.
- Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
- Track and deal with member complaints and queries.
- Sending replacement parts out to member when needed.
- Possess a comprehensive knowledge of the Customer’s operation and key competitors.
- Maintaining vendor specific reports outside of the internal system.
- Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
- Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
- Maintain complete AII and SLH files by vendor.
- Meet with Business Managers weekly to review vendors and support tasks.
- Assist backup coverage of BM desk when they are out of the office.
- Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
- Create buydocs/item agreements.
- Create and submit new item setups for internal system.
- Maintain promotion calendar on the regionally shared calendar.
- Purchase samples from Costco and other retailers.
- Deliver samples to buying office.
- Assist with monthly comp shopping.
- Maintain Costco org chart.
Minimum Qualifications-Education and Experience
- High School Diploma/GED
- Three (3) year’s business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
- Proven food broker experience preferred.
- Experience may be substituted for some of the above education.
Minimum Qualifications-Knowledge, Skills and Abilities
- Strong interpersonal, organizational and administrative skills.
- Strong ability to effectively communicate effectively with vendor, customers and team-members.
- Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
- Ability to multi-task, attention to detail, strong problem solving with attention to detail.
- Ability to protects and secures all confidential and proprietary information.
- Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.
- Ability to type minimum of 60 wpm.
Work Environment and Physical Requirements
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 15 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills Required
- High school diploma or GED
- Three years of business process solutions, customer service, or office administrative experience
- Experience in manufacturing, costing, pricing, distribution, or product line operations
- Food broker experience
- Strong interpersonal, organizational, and administrative skills
- Strong communication skills with vendors, customers, and team members
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Ability to multitask, solve problems, and maintain attention to detail
- Ability to protect confidential and proprietary information
- Ability to perform advanced math calculations involving unit conversions, pricing, product weight, and multiple currencies
- Typing speed of at least 60 words per minute
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
