Sales Support Representative

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Onsite

LOCATION DETAILS: Memphis Headquarters

WORK HOURS: Monday - Friday 8am - 5pm CST

HOW YOU WILL MAKE AN IMPACT

A Varsity Spirit Sales Support Representatives serve as an internal liaison and provide quality service for Sales Regions, keep them abreast of current trends and process product information that will affect how they service their customer.

WHAT YOU WILL DO

· Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.

· Demonstrate an ability and willingness to engage other departments to determine an appropriate course of action for a customer.

· Provide internal customers with product and service information.

· Follow-up on escalated customer inquiries to ensure they receive the proper attention.

· Recognize, document, and alert the supervisor of trends in customer calls and/or concerns.

· Demonstrate a desire for team success by keeping an eye open for process improvement.

· Be prepared to assist on special projects with other departments as needed.

· Continued cross training and education within our own department as well as other departments within the company.

QUALIFICATIONS

Knowledge/Skills/Abilities:

· Maintain a positive, encouraging attitude at all times.

· Prior experience demonstrating success in a Customer Service oriented position.

· Excellent verbal and written communication.

· Excellent time management skills.

· Organizational and multi-tasking skills.

· Task-oriented and self-motivated.

· Microsoft Office (Word, Excel, PowerPoint, etc.)

· Contact Center Management (phone system)

· Salesforce (CRM)

· OMS (Order Management System)

· AS400

· JDEdwards

Education/Experience:

· Associates Degree in Public Relations, Marketing, or English or equivalent

· Prior experience demonstrating success in a Customer Service oriented position.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis. The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.