Company Overview
At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.
Where You’ll Work
This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!
Role Overview
This role is perfect for someone who thrives in a service-oriented environment today but is eager to evolve into a sales career path in the future. You’ll be part of a dynamic team that supports our agents by responding to inbound telephone, email, and chat inquiries, while gaining valuable exposure to sales processes, product knowledge, and relationship management. This position serves as an intermediary between agents and the insurance company—helping with onboarding, quoting, and servicing insurance products. Along the way, you’ll develop the skills and insights that prepare you to transition into a client-facing sales role.
Responsibilities:
- Provide exceptional service and support (via phone, chat, and email)
- Help onboard new agents by processing contracting paperwork
- Provide ongoing day-to-day assistance to agents using various systems, products and procedures
- Meet daily performance standards
- May be required to perform other related duties as assigned
- 1 year of experience in customer service, insurance, agency or brokerage
- Strong communication, organizational and problem-solving skills
- Proficiency in Microsoft Office products
- College degree preferred and/or equivalent experience
- Has an interest in pursuing a career in sales, business development, or account management
Experience that will give you a head start on our team:
- Experience in a call center environment
- Previous sales experience
- Understanding customer objections and how to resolve customer issues
- Ability to establish strong relationships with customers
- Coordinating cross-functional work with other departments (i.e. Marketing, Commissions, or New Business departments)
Compensation & Benefits
Provided eligibility requirements are met employees will be eligible for the following benefits:
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Dependent Care FSA
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, sick time and Summer / Flex Fridays
- 401(k), 401(k) Match and Profit-Sharing Retirement Plan
The pay range for this role is $25-$27 / hour. The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.
Stay Connected with GTL
We invite you to learn more about Guarantee Trust Life by visiting:
Website
EOE m/f/d/v
Skills Required
- 1 year of experience in customer service, insurance, agency, or brokerage
- Strong communication, organizational and problem-solving skills
- Proficiency in Microsoft Office products
- College degree or equivalent experience
- Interest in pursuing a career in sales, business development, or account management
- Experience in a call center environment
- Previous sales experience
- Understanding customer objections and resolving customer issues
- Ability to establish strong relationships with customers
- Experience coordinating cross-functional work with other departments
What We Do
Founded in 1936, Guarantee Trust Life Insurance Company (GTL) is a legal mutual reserve company based in Glenview, Illinois. Operating on values of integrity and quality, GTL provides a comprehensive portfolio of competitive health, accident, life, and special risk insurance programs. The company is dedicated to providing personal customer service and innovative insurance solutions that help cover co-payments and other out-of-pocket medical expenses.
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