Sales Support Representative

Become a part of our caring community
 With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Are you passionate about contributing to the well-being of the Medicare population? Would you like to provide support to an active and fast-paced team of sales professionals? If so, the Sales Support Representative provides effective sales administrative support to assist the team with bringing new members on board and retaining the customers we serve.

In this role you will support Senior Managers of Medicare Sales, a Director and Career Medicare Sales Representatives.

Decisions require good time management to prioritize requests, the ability to work efficiently, strong organization and the ability to create processes to complete administrative tasks and projects.  This role requires an independent thinker who can rely upon their own judgment to meet work deadlines. This role works in collaboration with other teams and departments and will require someone who is reliable and follows through.  

Some responsibilities include:

• Assisting both members and agents who contact the office. This assistance may include, but is not limited to, addressing customer service needs, answering inquiries, taking messages, planning and promoting on-site events, managing event RSVPs
• Daily office duties such as receiving and sending mail through USPS and other delivery services, scheduling and support of office vendors and maintenance
• Support Sales Representative onboarding and training
• Management and support of regional expenses
• Order supplies and marketing materials, keep track of inventory, stock and maintain an organized supply area with current materials
• Perform sales reporting duties, creating and maintaining reports and information in various databases
• Ensure adherence to corporate policies and guidelines as well as CMS guidelines
• Coordinating and supporting team meetings and events
• General administrative duties

Use your skills to make an impact
 

Required Qualifications

• 1+ years of administrative experience
• Prior experience with technology, including advanced use of laptops, proficiency with the Microsoft Office suite, and an understanding of CRM tools and other sales or marketing resources, is required
• Must be able to lift boxes up to 40 lbs. – position requires organizing, loading and unloading products and Medicare materials
• Excellent Customer Service Skills and Communication Skills
• Must be Self-directed and a genuine Team Player
• This is a remote role; however, you may be expected to be present at offices, storage locations, and meetings within the Region (Pennsylvania, Maryland, Delaware, New Jersey, or DC.) as needed to provide support.

Preferred Qualifications

• Associates or Bachelor's Degree
• Healthcare industry experience
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government
• Alert:  Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$44,900 - $60,200 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.