Sales Support Representative - Seattle, Los Angeles or Phoenix

Become a part of our caring community and help us put health first
 Are you passionate about contributing to the well-being of the Medicare population? Would you like to provide support to an active and fast-paced team of sales professionals? If so, the Sales Support Representative provides effective sales administrative support to assist the team with bringing new members onboard and retaining the customers we serve. This position performs advanced administrative, operational and customer support duties that require independent initiative and judgment.
Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.

We are looking for candidates who live in either the Seattle (Federal Way), Los Angeles (Irvine/Torrance) or Phoenix markets. This is considered a hybrid role so office days will be required.

In this role you will support Senior Managers of Medicare Sales, a Director and Career Medicare Sales Representatives.

Decisions require good time management to prioritize requests, the ability to work efficiently, strong organization and the ability to create processes to complete administrative tasks and projects. This role requires an independent thinker who can rely upon their own judgment to meet work deadlines. This role works in collaboration with other teams and departments and will require someone who is reliable and follows through.  

Some duties include: assisting members and agents who call in to the office. This assistance could include, but is not be limited to customer service needs, answering questions, taking messages, planning and promoting onsite events, outbound welcome calls, event RSVPs and filling sales material requests. This role also handles daily office duties such as receiving and sending mail through the USPS, as well as, other delivery services. Handling vendors and technicians who need to be scheduled for routine services for the office, scheduling/submitting work orders as issues arise in the office that need dealt with by outside vendors.

Further tasks could include compiling and completing standard calculations for reporting statistics; confirming the status of orders and collating marketing materials and preparing information, coordinating refreshments and room setup needed for events and team meetings; and completing general administrative duties as needed.

Humana Perks:      

Full time associates enjoy

• Medical, Dental, Vision and a variety of other supplemental insurances   
• Paid time off (PTO) & Paid Holidays   
• 401(k) retirement savings plan with a competitive match   
• Tuition reimbursement and/or scholarships for qualifying dependent children 
• And much more!  

Use your skills to make an impact
 

Required Qualifications

• 1+ years of administrative experience
• Prior experience with technology to include high level use of laptops, proficient use of Microsoft Office suite and an understanding of or comparable knowledge of CRM tools and other sales/marketing resources.
• Must be able to lift boxes up to 40 lbs. – position requires organizing, loading and unloading products and Medicare materials.
• This is a hybrid role with most days office-based in either our Federal Way, WA, Irvine / Torrance, CA or Phoenix, AZ market offices. It will also require working in field locations (15% of time).

​Preferred Qualifications

• Associates or Bachelor's Degree
• Healthcare industry experience
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Alert:  Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format

If you are selected to move forward in the process, you will receive a text inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions and given the opportunity to provide your responses. You should anticipate this prescreen taking about 10 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$49,400 - $66,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.