Sales Support Representative- Industrial PVF

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday- Friday 8 am - 5 pm plus an on call schedule once every month 

Responsibilities 

• Manage and respond to inbound sales inquiries (phone, email, online)  
• Develop and maintain strong relationships with new and existing customers  
• Prepare and deliver quotes, proposals, and product recommendations  
• Collaborate with outside sales and technical teams to meet customer needs  
• Identify upselling and cross-selling opportunities  
• Maintain accurate records in CRM systems  
• Follow up on leads and close sales opportunities in a timely manner  
• Stay informed on product offerings, industry trends, and competitor activity 

Qualifications 

• 3+ years of inside sales experience in an Industrial, manufacturing, or technical environment required 
• Strong knowledge of industrial products (e.g., pipe, valves, fittings, and flanges) 
• Knowledge of Chemical compositions on material test reports preferred  
• Ability to understand technical specifications and translate them into customer solutions 
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner. 
• Ability to react well in a fast-paced environment & follow through on commitments. 
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus. 
• General digital literacy including Microsoft Office, Excel knowledge a plus.
• Excellent communication, negotiation, and customer service skills Self-motivated, organized, and detail-oriented  
• Ability to understand technical specifications and translate them into customer solutions

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information