Schedule
1st Shift: Mon – Fri, 8:00am – 5pm
Overtime based on business needs
What you will do
Follow order entry process and provide proactive updates on order status to accelerate billing process
Provide phone support for inquiries from sales and healthcare professionals.
Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures.
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Prepare product or service reports by collecting and analyzing customer information
Implement and support Quality initiatives throughout branch
Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes
What you need
Required
High School Diploma or equivalent
Three (2) years relevant work experience
One (1)+ year ERP experience
Ability to work flexible hours and overtime, as business needs
Preferred
Bachelor's degree
Experience as account representative; order processing; customer service
$23.74 - $32.12 USD Hourly
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- High School Diploma or equivalent
- Two to three years relevant work experience (listed as Three (2) years)
- One plus year ERP experience
- Ability to work flexible hours and overtime as business needs
- Bachelor's degree
- Experience as account representative, order processing, customer service
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options and added protections such as critical illness, accident, and hospital indemnity, plus mental health resources. Wellbeing programs, onsite gyms, and fitness/nutrition classes further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are seen as strong, highlighted by a competitive 401(k) plan with company matching and potential discretionary contributions. These elements are often viewed as valuable pillars of total rewards.
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Strong & Reliable Incentives — Variable pay is viewed positively, with annual bonuses and sales commissions often lifting total compensation. Incentive plans are seen as a meaningful contributor to pay satisfaction in roles where performance drives earnings.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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