Sales Support Manager

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team.

This position will need to be based out the Carmel, IN area.

• Supervise a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
• Effectively set priorities and expectations based on business needs
• Mentor, train, motivate, and develop team members to be successful
• Set expectations and goals by driving associate/team performance
• Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships
• Evaluate associate key performance indicators and identify training needs and development opportunities
• Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance

• Experience using process and metrics/data to lead a team

• Prior management/leadership experience is strongly preferred

• Ability to adapt quickly to change and lead through change management

• Must possess a strong customer service orientation and the desire to serve internal and external customers
• Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
• Ability to quickly learn company systems and platforms
• Must possess solid computer skills, including Microsoft Office and other Ferguson platforms; prior Trilogie and Salesforce experience is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information