Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
We are currently seeking the right individual to fill an immediate need for a Sales Support Manager on the Showroom Team.
This position will need to be based out the Carmel, IN area.
Responsibilities- Supervise a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
- Effectively set priorities and expectations based on business needs
- Mentor, train, motivate, and develop team members to be successful
- Set expectations and goals by driving associate/team performance
- Ensure customer happiness and retention, assure sales happiness, and build strong associate relationships
- Evaluate associate key performance indicators and identify training needs and development opportunities
- Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance
- Experience using process and metrics/data to lead a team
Prior management/leadership experience is strongly preferred
Ability to adapt quickly to change and lead through change management
- Must possess a strong customer service orientation and the desire to serve internal and external customers
- Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
- Ability to quickly learn company systems and platforms
- Must possess solid computer skills, including Microsoft Office and other Ferguson platforms; prior Trilogie and Salesforce experience is a plus
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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Pay Range:
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$6,150.00 - $9,841.67-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Skills Required
- Position based in Carmel, IN area
- Experience using process and metrics/data to lead a team
- Prior management/leadership experience
- Ability to adapt quickly to change and lead through change management
- Strong customer service orientation
- Outstanding oral and written communication skills
- Ability to quickly learn company systems and platforms
- Solid computer skills, including Microsoft Office and other Ferguson platforms
- Prior Trilogie experience
- Prior Salesforce experience
Ferguson Enterprises Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ferguson Enterprises and has not been reviewed or approved by Ferguson Enterprises.
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Healthcare Strength — Health coverage includes multiple medical plan options with HSA availability and a PPO, plus dental, vision, life, disability, mental health, and family-forming and women’s health support. Feedback suggests these offerings add significant perceived value to the overall package.
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Retirement Support — Retirement programs include a 401(k) with company match and profit-sharing, alongside an employee stock purchase plan and executive deferral options. Feedback suggests these features strengthen long-term financial security.
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Leave & Time Off Breadth — Time-off provisions are wide-ranging, including vacation, sick, holiday, personal, parental, and paid volunteer time. Feedback suggests generous PTO is a key attraction and complements cash compensation.
Ferguson Enterprises Insights
What We Do
Ferguson plc (NYSE: FERG; LSE: FERG) is a leading North American value-added distributor providing expertise, solutions, and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. We exist to make our customers’ complex projects simple, successful and sustainable. Ferguson Enterprises, LLC is the largest operating subsidiary of Ferguson plc. For more information on Ferguson plc, please visit www.fergusonplc.com.
