Sales Support Manager

Job Description

Cabinetworks Group has an immediate opening for a Sales Support Manager that will help build and launch a newly created team designed to support the sales teams.

ABOUT CABINETWORKS GROUP:

At Cabinetworks Group, our shared purpose is to bring the kitchen to life — the place where people spend such a meaningful part of their personal and family lives, and the true heart of any home.

We’re America’s largest privately held cabinetmaker, a best-in-class team of nearly 7,000 employees in 21 locations, including 16 manufacturing facilities. We design and manufacture the most comprehensive choice of kitchen cabinets in the country through 18 brands, among them iconic leaders like KraftMaid®, Medallion® and Merillat®. 

Our people build the life into this company, fueling our growth mindset. Together, we fully intend to reshape our industry, by bringing humanity and a collaborative spirit to every aspect of the customer experience, becoming its employer of choice. 

JOB SUMMARY 

We are looking for a results-driven Sales Support Manager with a passion for building responsive, high-energy teams. This team will provide critical support for our sales organization as they work to expand relationships with new and existing dealers, retail/home stores, and kitchen designers. 

Your team will support all aspects of the sales process, allowing sellers to spend more time in front of their customers. The team will need to be organized, positive, and solution focused as they work with the sales teams to ensure a positive buying experience for customers that enables Cabinetworks to grow market share.

You will guide the team to deliver critical business activities that support a best-in-class customer experience. You will ensure their success by directing workflow, actively coaching, identifying areas for process improvement, and developing your team of Sales Coordinators to meet and exceed performance targets. This role regularly collaborates with regional sales leaders and teams to ensure alignment across the sales channels and regions. 

ESSENTIAL FUNCTIONS: 

• Build and lead a team of high performing sales coordinators.
• Provide training, guidance, and leadership to the team. Communicate clear goals, monitor performance, and drive results.
• Create and maintain department schedules, adjusting staff to support multiple time zones. Manage and approve employee work schedules, timecards, PTO requests, and overtime.
• Collaborate with regional sales leaders and teams to ensure support team is enabling them to meet sales objectives and providing exceptional support.
• Plan and conduct department meetings, interview and onboard new candidates, monitor time and attendance, and conduct employee performance reviews.
• Conduct metric driven analyses quarterly that identifies opportunities for the team to resolve barriers/challenges and improve experiences for customers over the long term.
• Identify areas of improvement within sales processes and reporting. Develop strategies, leverage technology and tools, implement solutions to enhance efficiency, and increase team productivity.
• Ensure the team has the tools, technology, and knowledge necessary to effectively support the sales teams. Utilize Salesforce.com to track customer and sales rep interactions.
• Ensure all company programs, marketing programs, and product introductions are properly implemented and supported by the team. 
• Participate in weekly regional meetings, cross-functional teams or planning teams. 
• Establish and manage the team’s expense budget. 
• Develop, maintain, and communicate a strong understanding of market conditions, trends, and the competitive environment.
• Help identify resources to support for complex product requests, questions that occur pre-quote, and connecting the sales teams with appropriate internal resources.
• Work with cross-functional teams and local business leaders on various projects to drive sales productivity.

QUALIFICATIONS AND SKILLS:

• High School diploma required. Bachelor's degree preferred. All combinations of education and experience will be considered. 

• 2+ years of leadership experience with direct reports.
• 2+ years of experience supporting sales teams for the construction, home renovation, cabinetry, or related industries. 
• Excellent communication and interpersonal skills (written, verbal, nonverbal, and presentation); ability to convey strong, clear messages to target audiences of all sizes including employees, customers, and industry groups.
• Responsive, professional persona with a “can do” attitude; effective interpersonal and relationship building skills.
• Strategic and critical thinking skills

• Ability and willingness to periodically travel for dealer/contractor meetings. Valid driver’s license with acceptable motor vehicle record is required. 

• Conduct business with a high level of ethical standards and integrity 

• Demonstrated planning, time management, and organizational skills. 

• Strong drive for results and consistently meets deadlines. 

• Experience and competency working with technology to maximize effectiveness (Microsoft Office Suite, Salesforce.com, and various software applications) 

• Solution-oriented and innovative thinking abilities 

• Must be able to periodically lift up to 50 lbs. 

ShiftFull or Part TimeFull time

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish