Sales Support Executive

We are looking for someone with a strong work ethic to join our Customer Service team. We have a fast-paced team environment where the ability to engage with colleagues and customers alike is paramount. We have a professional but down to earth and hardworking environment, in which you will be the main point of contact for any customer queries, will work alongside the Sales teams to process orders and proactively coordinate shipment logistics to ensure smooth deliveries across the world.

• Sales order processing and data entry through our CRM system
• Maintain the highest levels of customer service through incoming and outgoing communication by phone, email and online messaging platforms
• Support our RMA and Logistics teams to ensure all aspects of customer service is delivered at the highest levels
• Create and maintain excellent relationships with customers and all internal departments to guarantee cross collaboration across the teams to the benefit of the customer
• Discuss and understand order requirements with both colleagues and customers to ensure we meet the client’s needs
• Liaise with couriers and all delivery enquiries working along-side our Logistics team
• Support the busy sales teams on the sales cycle constantly looking to refine and create more efficient processes to help support the business
• Verify the validity of customer information ensuring details are correct
• Customer feedback management, dealing with all negative feedback, customer resolution, communicating with eBay to escalate where necessary.

Role Requirements - Sales Support:

• Excellent attention to detail
• Computer literacy
• Accuracy when inputting data
• A methodical approach to problem solving and ability to use your own initiative
• Ability to use your time wisely and efficiently
• Ability to work under pressure
• Excellent communication skills

Summary:

This is an excellent opportunity to join a progressive, rapidly growing and forward-thinking company. The role, as with all of the roles within Techbuyer, is highly progressive, creating a career path for all Techbuyer employees with opportunities for training and expansion across the business. We are people-centric, therefore pride ourselves on our exceptionally low attrition rate across the business.

Note:

All applicants selected for this position will need to pass reference & security checks to qualify for employment with Techbuyer.

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

By submitting your CV you give Techbuyer permission to share your CV and information with any relevant employee in our internal hiring process. Your CV and any notes made will be confidentially disposed of once a hiring decision has been made.