HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.
Job SummaryThe Sales Support Executive provides comprehensive operational and administrative support to the Head of Commercial Development (direct reporting line) and acts as a key intermediary between Key Account Managers (KAMs) and internal departments. This role ensures seamless coordination across sales processes, supports system efficiency, maintains client data integrity, and facilitates smooth communication across regions and functional teams.
Responsibilities- Serve as the main liaison between the KAM team and internal departments to ensure smooth communication and workflow.
- Investigate sales-related issues
- Assess whether Sales Support can resolve the issue directly; if not, escalate appropriately to relevant functional teams.
- Send reminders to Sales teams on processes, updates, and new system functionalities.
- Respond to general questions and requests from the Sales organization.
- Assist in training new KAMs on processes, case handling, and Sales Support protocols.
- Manage issue tracking via JIRA
- Identify patterns, trends, and opportunities.
- Coordinate regional implementation aligned with global strategy.
- Coordinate the distribution of information for new and existing clients.
- Support client setup, updates, and maintenance tasks as required.
- Act as a link across subregions to ensure consistent access to tools, processes, and system usage.
- Ensure accurate and uniform application of available methodologies, procedures, and systems.
- Share regular follow‑ups and progress updates on key regional initiatives to give Regional Directors clear visibility.
- Strong analytical mindset with the ability to review data, identify inconsistencies, and propose solutions.
- Experience working with CRM/admin tools.
- Excellent communication and stakeholder‑management skills.
- Ability to work cross‑functionally and collaborate with various internal teams.
- Highly organized, proactive, and able to manage multiple tasks simultaneously.
- Experience with issue‑tracking platforms (e.g., JIRA).
- Detail‑oriented with a strong commitment to data accuracy and process integrity.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Top Skills
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
