Position Summary
The Sales Support Executive will be responsible for supporting and assisting on a day to day basis and helping to grow the business at the direction of the Account Managers. The Sales Support Executive will form part of the Sales Support team that will also assist with all related tasks.
Principal Duties:
- Dealing with all aspects of customer services - Incoming emails & calls
- Providing customer ETA on orders and general strong communication to customers.
- Loading and supporting Sales orders within our CRM. Ensuring information is correct prior to approval
- Replying to customers, internal comms and suppliers enquiries when Account Managers are unable to respond
- Preparing and providing quotes to customers where required
- Liaising with supply chain and manufacturers for stock queries
- Liasing with our warehouse team on shipment queries and quotes
- Carry out data admin to ensure all orders are up to date for stock allocation
- Taking part in product training and keeping up to date with new products
- Attending customer meetings from time to time (virtual or physical)
Knowledge & Skill Requirements
- Customer focused
- Experience of using a CRM
- Strong communication skills with multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Experience and understanding of Microsoft Office
- To gradually learn and amass knowledge and detailed understanding of Sales
- Must be a problem solver and able to work under own initiative.
- Needs to be content to work in a semi-rural environment
- To converse with all customers and the people throughout the organisation from Director level to bottom level.
Working Conditions
Must have a clean driving license and own car due to rural location.
Other Information
- Laptop
- Hybrid Working
- Learning and Development Plan
- Purdicom Pathway Training Platform
- Motivosity Reward and Recognition system
- On Site Gym
- Purdi Perk Vouchers
- Pool table/ Batak/Table Football
- 25 days holiday
- 1 Well Being days
- Birthday Bonus
- Anniversary Bonus
- Pension Scheme
- Medical Scheme
- Sick Pay
- Life Insurance 4 x salary
- Free Parking
Skills Required
- Customer-focused approach
- Experience using a CRM
- Strong communication skills across multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Experience and understanding of Microsoft Office
- Willingness to learn sales knowledge and product details
- Problem-solving ability and capacity to work independently
- Ability to work in a semi-rural environment
- Ability to communicate with customers and employees at all organizational levels
- Clean driving licence
- Own car due to the rural location
What We Do
Stay Updated with Purdicom – Leading Distributor of Wireless, Cloud & Security Solutions. Follow us for the latest industry news, product promotions, and technology updates. We are an award-winning IT distributor specialising in cutting-edge Wireless, Cloud, and Security technologies. As a dynamic, proactive, and value-added Distributor, we provide unmatched technical, sales, and marketing support, making us a trusted partner for businesses of all sizes. Our comprehensive product portfolio addresses all Wireless, Cloud, and Security needs, including: Wi-Fi networks Point-to-Point and Point-to-Multipoint wireless solutions Wireless security solutions Social Wi-Fi Enterprise networking and more. Recognised as a leading force in the UK IT industry, our reach extends across Europe, the Middle East, and Africa (EMEA). We proudly partner with top-tier vendors such as Ruckus Networks, Cambium Networks, Siklu by Ceragon, WatchGuard, CertaUPS, TP-Link, and others, delivering reliable solutions for Partners selling into multiple verticals worldwide.
