We are looking for a Sales Support Specialist for our Laboratory Process Solutions activity (LPS).
Based in Varedo, you will be responsible for providing the sales team with administrative support and enhance the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers.
You support the internal sales team by providing all necessary information, supporting our tools as well as training of process steps to ensure customer satisfaction and encourage the purchase of our products and services.
Grow with us – Your Responsibilities
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Work with our SPOT “SAP” & CRM “Sales force”
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Answer customer enquiries
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Support and preparation of quotations
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Lead management Transfer of incoming leads to the right contact person or to sales functions via CRM
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Collaborate in projects, e.g. internal process optimization
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Review, maintenance and control of price conditions in SAP and make sure conditions on eShop & CRM become visible
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Centralising information for the production of price lists & pricing groups
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Processing and follow-up of literature and brochure requests as well as sample dispatch
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Coordinate and processing of questionnaires
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Ensuring the quality of master data in SAP & CRM (Sales relevant data)
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Support with eCommerce enquiries
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Customer Creation in SAP & Salesforce (Duplicate check of prospects)
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Support, Coordination of reseller requests and preparation of offers
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Coordination of service technician leads and calculation of bonus payments
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Processing marketing promo actions
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Working between the different departments of the Sartorius Group and the sales team
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Supporting colleagues in the sales support department
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Support in DEMO & Sampling Handling Process
What will convince us
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Academic degree in business administration or similar
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Minimum 3 years of work experience in customer service or order processing department
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Reporting skills
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Service and detail oriented
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Good communication and teamworking skills
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Proven software skills, e.g. Microsoft Office, SAP and any field management software
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Fluent in English, Italian.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Top Skills
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
