Job Summary
- Act as the primary point of contact for day-to-day customer queries, ensuring clear communication and timely resolution across global accounts.
- Coordinate sample requests, pricing updates, product information, and documentation to support effective account execution.
- Maintain accurate and up-to-date records of customer interactions, forecasts, and sales data to enable seamless reporting and decision-making.
- Prepare monthly performance reports, dashboards, and presentations for internal stakeholders.
- Support cross-functional projects in collaboration with Marketing, R&D, and Supply Chain teams.
- Track timelines, milestones, and deliverables for customer initiatives and new product launches.
- Assist with financial processes including pricing coordination, margin analysis, and sales forecasting.
- Collaborate closely with regional teams to ensure alignment on global account priorities and commercial strategies.
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- 1–2 years of experience in a commercial, sales support, or customer-facing role, ideally within FMCG or the fragrance industry.
- Strong proficiency in MS Office (Excel, PowerPoint, Word); experience with ERP or CRM systems is an advantage.
- Fluent in English, with strong written and verbal communication skills.
- Highly detail-oriented, with excellent organizational and time-management abilities.
- Comfortable working across multiple geographies, cultures, and cross-functional teams.
- Proactive problem-solver who can manage issues independently and propose effective solutions.
- Experience supporting global or regional accounts in an international business environment.
- Knowledge of FMCG or fragrance industry processes, trends, and commercial dynamics.
- Advanced Excel skills or experience with reporting, dashboards, and data visualization.
- Join a dynamic, global commercial team shaping the future of consumer fragrances.
- Work on high-impact global accounts with strong cross-functional exposure.
- Gain hands-on experience supporting strategic account initiatives and product launches.
- Benefit from continuous learning, professional development, and clear career growth opportunities.
- Be part of an inclusive, collaborative culture that values diversity, teamwork, and innovation.
- Receive a competitive compensation and benefits package while making a tangible impact on customer satisfaction and business performance.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
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Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
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Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
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Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
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What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
