Bradken is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-plus-strong workforce, our ability to adapt and evolve keeps us firmly positioned as global leaders in the wear solutions market for the resources sector.
About the Role
As a Sales Support coordinator, you will play a critical role in enabling safe, efficient, and customer‑focused operations across the region. Working closely with Sales, Logistics, Freight, and Order Fulfilment teams, you will ensure safety-first execution, seamless order processing, accurate system management, and trusted customer relationships.
At Bradken, we believe our people are our greatest asset, and this role is ideal for someone who thrives in a Safety-First environment and mindset, enjoys collaborating, and takes pride in delivering exceptional customer outcomes.
Role Highlights
- Champion safety across customer and manufacturing sites
- Be the regional Salesforce Super User and data quality advocate
- Support sales operations, logistics, pricing, and reporting
- Build strong, trust‑based relationships with customers and internal teams
- Contribute to something bigger in a global organisation with strong local roots
What You Will Do
Champion Safety
- Conduct all required safety tasks as directed by the site, including safety activities, audits, and safety shares on and off customer sites.
- Actively promote and role‑model Bradken’s safety-first culture in everything you do.
Enable Sales & Regional Operations
- Provide timely and accurate support to the Sales team, including preparation of reports, quotations, and service documentation.
- Ensure efficient processing of customer requests to support smooth regional operations.
Drive Customer Excellence
- Develop and maintain strong, trust‑based relationships with customers, suppliers, and colleagues.
- Use system information to proactively update Sales teams on product despatches and order status.
Coordinate Logistics & Order Fulfilment
- Monitor Bradken Logistics deliveries from manufacturing plants and third‑party suppliers, advising when expediting is required.
- Liaise with Freight and Order Fulfilment teams to meet customer delivery requirements.
- Prepare Forward Order Approvals (FOAs) and obtain relevant approvals.
Own Systems & Data Quality
- Maintain internal Bradken systems including CRM (Salesforce), debtors, CFR, and ERP pricing.
- Act as the Salesforce Super User for the region:
- Support and train the regional Sales team
- Monitor data quality and pipeline accuracy
- Participate in monthly Super User meetings
Support Business Reviews
- Assist with customer price management and pricing administration in ERP.
- Prepare information for business review meetings and consolidate monthly customer reports.
What You Bring
- Experience in sales support, customer service, logistics coordination, or operations support
- Strong system capability, ideally with Salesforce (CRM) and ERP environments
- High attention to detail and strong organisational skills
- Confidence working with multiple stakeholders across regions
- A proactive, safety‑focused mindset aligned with Bradken values
Candidates based in or willing to work in Newcastle, Mount Thorley, and Mackay are encouraged to apply on or before 24 June 2026
Why Join Bradken?
We offer more than just a job:
- Safety-first environment and mindset
- Competitive Total Reward Packages
- Flexible work options
- Learning and Development focus with education assistance
- Paid Parental Leave
- Global and local recognition programs
- ✅ EAP for you and your family
- ✅ Community Involvement Program
Hiring Process
As part of our recruitment process, candidates must have the right to work in the country of employment and may be required to complete pre‑employment checks relevant to the role.
Diversity & Inclusion
Bradken is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace where everyone feels valued and supported to be their best.
Ready to Make an Impact?
If you’re passionate about safety, customer excellence, and working as part of One Team, we’d love to hear from you.
👉 Apply now and help shape the future at Bradken.
Everyone has a story… be part of ours!
Skills Required
- Experience in sales support, customer service, logistics coordination, or operations support
- Strong system capability, ideally with Salesforce (CRM) and ERP environments
- High attention to detail and strong organisational skills
- Confidence working with multiple stakeholders across regions
- A proactive, safety-focused mindset aligned with Bradken values
What We Do
Bradken is a global manufacturer and supplier of differentiated consumable and capital products, specializing in innovative wear solutions, cast and fabricated iron and steel products for the mining, transport, general industrial, and contract manufacturing markets.
